[cspn_content scheme_color=”#000000″ font_size=”22px” line_height=”” text_color=”#000000″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]Online / In-Person[/cspn_content]
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Demand for exceptional service is on the rise. Customers are always busy and often juggling multiple tasks. They are seeking premium service that is courteous, knowledgeable and timely.
To win customers requires the ability to create a great customer experience at every touch point. This training program helps you understand your role in doing this, and provides you with the necessary skills to increase your confidence, knowledge, and expertise – helping you to delight the customer.
- Understand customer expectations
- Collect required information with ease
- Communicate effectively
- Provide value added services
Module 1) Expectations and Responsibilities
Module 2) Customer Service
Module 3) Sales
Module 4) Conflict Management
Half-Day / 1-Day
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Pricing & Deadline Information
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Early Bird Deadline
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Registration Deadline
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Interested in this course?
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[cspn_content scheme_color=”#ffffff” font_size=”18px” line_height=”” text_color=”#cccccc” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]REQUEST FOR TRAINING FUNDING/GRANTS | LEARN ABOUT COJG | CONTACT US[/cspn_content]