Download a copy of CSPN’s 2021 Community Events Survey Results below.
2021 Community Event Survey Results
TOP 6
Topic Areas of Interest
CX Best Practices
![](https://mycspn.com/wp-content/uploads/2020/12/CX-Best-Practices-110x110.png)
CX Technology Reviews / Case Studies
![](https://mycspn.com/wp-content/uploads/2020/12/CX-Tech-110x110.png)
Women In Leadership
![](https://mycspn.com/wp-content/uploads/2020/12/WIL-110x110.png)
Lessons Learned by Inspirational Leaders
![](https://mycspn.com/wp-content/uploads/2020/12/Inspirational-Leaders-110x110.png)
CX Skills
![](https://mycspn.com/wp-content/uploads/2020/12/CX-Skills-110x110.png)
Soft Skills Based Training
![](https://mycspn.com/wp-content/uploads/2020/12/WIL-110x110.png)
TOP 3
Soft Skills of Interest
Customer Service
![](https://mycspn.com/wp-content/uploads/2020/12/Customer-Service-110x110.png)
Leadership
![](https://mycspn.com/wp-content/uploads/2020/12/Leadership-110x110.png)
CX Management
![](https://mycspn.com/wp-content/uploads/2020/12/CX-Management-110x110.png)