Women’s Day – Eating For Energy with Heather Abbott – Recording

Making Hybrid Work, Work

[vc_section full_width=”stretch_row” css=”.vc_custom_1557227320707{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner”][vc_row full_width=”stretch_row” css=”.vc_custom_1556814785832{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(http://bbp.gce.mybluehost.me/wp-content/uploads/2019/04/home.jpg?id=81) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1557396592432{padding-top: 60px !important;padding-bottom: 100px !important;}”][/vc_column][/vc_row][/vc_section][vc_section][vc_row gap=”30″ css=”.vc_custom_1557396523965{margin-top: 15px !important;}”][vc_column offset=”vc_col-md-9 vc_col-xs-12″][vc_column_text]

Making Hybrid Work – Work

[/vc_column_text][vc_column_text]The priority during the COVID-19 pandemic was crisis response and emphasizing health and safety, essential services, and the virtualization of work. And all of us had to step up various ways to respond to this crisis and play various roles in keep others and ourselves engaged, maintaining workflows and being resilient. But now as the COVID numbers seem to be tracking in the right direction, we need to turn our attention toward to a new phase – refocus. Refocus on how we work together in an environment where our working rules need to be redefined.[/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top” css=”.vc_custom_1646061853892{margin-bottom: 30px !important;background-color: #efefef !important;}”][vc_column_inner][vc_column_text]Most definitions of hybrid work usually entail one of two scenarios:[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]

  • Hybrid can mean that some people and teams work mostly in-person in the same location, whereas other people and teams in the same company are largely or entirely remote.

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  • Hybrid work can also mean that most people work some days in the central office and some days from home or another remote location.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”13786″ alignment=”center”][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”13787″ alignment=”center”][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”13788″ alignment=”center”][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”13790″ alignment=”center”][/vc_column_inner][/vc_row_inner][vc_column_text]To master anything requires practice. The same is true for adopting a hybrid work model. This flexible model of work has many benefits—improved employee productivity, and real estate cost savings. If not done correctly though, adopting hybrid work can lead to a decline in workplace experience, retention, and creativity. To reap the benefits of this flexible model of work, we need to make the workplace a space employees want to spend their time.

Four key steps to making hybrid work – work for you are the following:

1. Ask & Assess3. Partner
2. Gather Feedback4. Delight

[/vc_column_text][vc_row_inner equal_height=”yes”][vc_column_inner][cspn_content scheme_color=”#d75728″ font_size=”21px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1646062001298{padding-bottom: 15px !important;}”]1. Ask and Assess[/cspn_content][vc_column_text]Ask yourself questions that probe for the hybrid needs of your people. Potential questions include:

  • How dispersed is our team? Are most employees close to an office location?
  • Do we plan on growing the team? How open are we to bringing on remote talent?
  • Do we work best as a team when we’re in-person? Can we replicate our work virtually?
  • Is workplace flexibility important to our company culture?
  • Will remote or hybrid work options improve engagement, retention, or inclusion?

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][cspn_content scheme_color=”#d75728″ font_size=”21px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1646062043603{padding-bottom: 15px !important;}”]2. Gather Feedback – Regularly[/cspn_content][vc_column_text]

  • Listening to employees is critical to making hybrid work a success. Be sure to keep an open line of communication with your people as you’re thinking through changes to the workplace that may impact them.
  • When developing workplace schedules, get your employees’ points of view.
  • Consider creating a cross-functional workplace committee that includes employee representatives.
  • Have more than one method for gathering employee feedback. Try creating a feedback channel on MS Teams or Slack or an “always-on” survey.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][cspn_content scheme_color=”#d75728″ font_size=”21px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1646062085831{padding-bottom: 15px !important;}”]3. Partner with HR & IT[/cspn_content][vc_column_text]

  • According to Gartner, IT spending in companies will grow by 6.2% in 2021 alone. To make the right investments, collaborate closely with HR and IT teams.
  • HR should have insight into the kinds of tools that employees need to be productive while on-site. IT will make sure people’s infrastructures can support the networking connections necessary for hybrid work.
  • When you’re adopting a new model of work, it can be easy to over-invest in workplace tech trends.
  • Partnering with IT and HR will ensure you do not invest in unnecessary technologies that no one wants or needs.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][cspn_content scheme_color=”#d75728″ font_size=”21px” line_height=”1.2em” text_color=”#d75728″ remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1646062143565{padding-bottom: 15px !important;}”]4. Delight Remote & On-Site Employees[/cspn_content][vc_column_text]

  • People need to experience moments of delight and since employees may have all the resources they need at home, the workplace needs to have a special X factor to entice them to come in on a regular basis.
  • Organize workplace activities that include remote employees. For example, hold a virtual karaoke contest, external guest speaker, or casual happy hours.
  • Create an online team group that encourages people to take part in a daily photo challenge or question of the day. These are easy for anyone to participate in, regardless of their location.
  • In the office, add drink stations so employees can help themselves to coffee and tea. This will also help spark interactions between employees who may not work together on a regular basis.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][vc_column_text]Hybrid work presents new challenges for the workplace. The transition won’t be seamless. But organizations that learn to make the most of this new style of work stand to gain unprecedented flexibility, agility, and autonomy. As we slowly emerge from the pandemic, the business world has an unprecedented opportunity to reimagine itself. We must be intentional and equitable with how we choose to rebuild.

Work may never be the same as it once was. And that may be very cool.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_separator][vc_column_text]Corey Atkinson
VP of Strategic Learning & Development
[email protected]

Follow Corey on LinkedIn.[/vc_column_text][vc_column_text]As an experienced organizational development speaker, consultant, master facilitator, coach, and author – his focuses on delivering meaningful and measurable strategies for organizations to create insightful leaders and harness team potential. With over 20 years in the organizational development industry, Corey is well known for his ability to connect with any audience at any size. He has provided strategic learning, organizational consulting, professional speaking, coaching and training to organizations – of all sizes – across North America. Some of his clients include: Shell, Aviva, BMO, VIA, Tim Hortons, Miele, and government agencies at all levels. He has a results-based partnership approach to develop customized solutions that meet an organization’s unique business needs and resolve their most significant issues, helping them to create a lasting competitive advantage.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][cspn_back][/vc_column_inner][/vc_row_inner][/vc_column][vc_column offset=”vc_col-md-3 vc_col-xs-12″][vc_widget_sidebar sidebar_id=”sidebar-1″][/vc_column][/vc_row][/vc_section]

How to Retain Your CCSS© & CCSP© Designations

[vc_section full_width=”stretch_row” css=”.vc_custom_1557227320707{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner”][vc_row full_width=”stretch_row” css=”.vc_custom_1556814785832{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(http://bbp.gce.mybluehost.me/wp-content/uploads/2019/04/home.jpg?id=81) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1557396592432{padding-top: 60px !important;padding-bottom: 100px !important;}”][/vc_column][/vc_row][/vc_section][vc_section][vc_row gap=”30″ css=”.vc_custom_1557396523965{margin-top: 15px !important;}”][vc_column offset=”vc_col-md-9 vc_col-xs-12″][vc_column_text]

How to Retain your CCSS© & CCSP© Designations

You’ve dedicated at least 12 hours completing CSPN’s CCSS© Bootcamp to become CCSS© and/or CCSP© certified, and you want to make sure that you are continuing your learning journey and progress to keep your designation status.

To maintain your designation, you can participate in Continuing Professional Development (CPD) activities. Here is a list of activities that are classified as pre-approved CPD activities:

  • Customer Experience (CX) Conference
  • Citizen Service Summit
  • Women in Leadership Summit
  • Training Courses & Programs (public / private)
  • Webinars & Seminars
  • Fireside Chats & Spotlight Interviews

[/vc_column_text][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”12997″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/conference/”][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”12996″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/citizen-service-summit/”][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”13001″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/women-in-leadership/”][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”12999″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/workshops/”][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”13000″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/events/”][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”12998″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/events/”][/vc_column_inner][/vc_row_inner][vc_column_text]The objectives of CPD activities are to ensure you are staying relevant in your Customer Service profession and to build your new skill set.

As a reminder, the CCSS© Designation requires individuals to obtain 15 CPD hours every 3 years. For those who have completed their CCSP© Designation, individuals will need to obtain 25 CPD hours every 3 years.[/vc_column_text][vc_column_text]

2 Steps to Stay on Top of your CPD hours are to:

STEP 1: Subscribe to our CSPN Community Mailing List. You will receive emails about new and upcoming events and sessions that are eligible to be counted towards your CPD hours.

STEP 2: Register for our Upcoming Events and Workshops by visiting our Community Page and registering for any applicable events or public course or session.[/vc_column_text][vc_row_inner][vc_column_inner][cspn_back][/vc_column_inner][/vc_row_inner][/vc_column][vc_column offset=”vc_col-md-3 vc_col-xs-12″][vc_widget_sidebar sidebar_id=”sidebar-1″][/vc_column][/vc_row][/vc_section]

5th Annual Women in Leadership Summit – Press Release

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VIRTUAL SUMMIT CELEBRATES SUPPORTIVE COMMUNITY OF LEADERS

CSPN’s 5th Annual Women in Leadership Summit was hosted virtually from November 15th – November 26th, 2021, on the event platform Cvent.

The summit brought together over 200+ leaders, influencers, business professionals, and trailblazers within the CSPN community to share, connect, and learn.

The 10-day event included 11 interactive sessions delivered by inspirational leaders who shared personal, authentic stories and experiences on trending topics such as resilience, innovation, career transitioning, courage, and wellness. The sessions consisted of speaker presentations, fireside chats, and panel discussions that were facilitated by CSPN Partners, Jessica Cryer and David Singh.

Motivational speakers included:[/vc_column_text][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”12135″ img_size=”medium” alignment=”center”][vc_column_text]

DANIELLE CERISANO
CFO, League Inc.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10315″ img_size=”medium” alignment=”center”][vc_column_text]

DR. SHIMI K. KANG MD, FRCPC
CEO, Spark Mindset App[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”12134″ img_size=”medium” alignment=”center”][vc_column_text]

JOYCE ROJAS
Transformational Speaker & Money Mindset Consultant, My Success Studio[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”10319″ img_size=”medium” alignment=”center”][vc_column_text]

KELLY NGO
Managing Director, ATB Client Care, ATB Financial[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”11165″ img_size=”medium” alignment=”center”][vc_column_text]

MELISSA HURLEY
Vice President, Learning & People Development, Global Training, Bill Gosling Outsourcing[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”11164″ img_size=”medium” alignment=”center”][vc_column_text]

NATASHA SINGH
Senior Vice President of Operations, Bill Gosling Outsourcing[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”10316″ img_size=”medium” alignment=”center”][vc_column_text]

NICOLE MCNEILL
President & CAO, MPAC[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10321″ img_size=”medium” alignment=”center”][vc_column_text]

SARAH SKLASH
Motelier / Co-owner, The June Motel[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10322″ img_size=”medium” alignment=”center”][vc_column_text]

TRANG TRINH, CPA, CA
Founding Director & CEO, TREC Brands[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”3105″ img_size=”medium” alignment=”center”][vc_column_text]

COREY ATKINSON
VP, Strategic Learning & Development, CSPN[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]To promote connection and the opportunity for attendees to cultivate their networks, CSPN incorporated 3 networking sessions facilitated by established leaders aspiring to support professionals in their career development and create an inclusive community for sharing. Topics included Building Team Trust for High Performance, Finding Your Voice at Work, and Driving Team Performance Through Purpose, Function & Skills.

Engaging networking facilitators included:[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/3″][vc_single_image image=”6900″ img_size=”medium” alignment=”center”][vc_column_text]

SARA SCHMIDT
Vice President, Enterprise Strategy, Agriculture Financial Services Corporation (AFSC)[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”4988″ img_size=”medium” alignment=”center”][vc_column_text]

ANGELINE SINGH
Senior Director, Service Delivery, ADP Canada[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”10592″ img_size=”medium” alignment=”center”][vc_column_text]

MAUDRIE SMITH
Director, Customer Care Operations, Metergy Solutions Inc.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]

PRIZE WINNER

CSPN was happy to gift a complimentary 2-night stay at the June Motel in Sauble Beach to Vanessa Ruby from Canadian Tire Bank! Congratulations![/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text]

AWARD CEREMONY

One of the most valued segments in CSPN’s Women in Leadership summit was the Awards Ceremony.

Each year, hardworking female business leaders were recognized for their impactful and inspiring accomplishments through our 11 Awards.

CONGRATULATIONS to the 2021 winners:[/vc_column_text][vc_column_text]

CUSTOMER ENGAGEMENT LEADER
Carolyn Van der Veen, SWCB

EMERGING LEADER
Jamie Dhillon, Purolator

EMPLOYEE EXPERIENCE LEADER
Kate Shehbaz, Canadian Tire Bank

ENTREPRENEUR OF THE YEAR
Ampai Thammachack, Step Above Stigma and the Glass Slipper Organization

 INSPIRATIONAL LEADER
Karen Cossar, ADP Canada

LEADER IN CHANGE MANAGEMENT
Rebeca Lopez, ZucoraHome

 LEADER IN DIVERSITY & INCLUSION
Paula Campkin, Energy Safety Canada

LEADER IN INNOVATION
Jennifer Quaglietta, HIROC

 LEADER IN PEOPLE & CULTURE
Rosetta Belcastro, UHN

 TECHNOLOGY LEADER
Dimitra Maniatis, ServiceNow

 CUSTOMER CENTRIC TEAM
Samsung Electronics Canada[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]To view all the Nominees, Winners and their Acceptance Speeches, please click here.

Special thank you to our attendees, facilitators, speakers, sponsors, award nominators and nominees, judges, and Advisory Council for supporting CSPN and making this a successful event.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner width=”1/2″][vc_cta h2=”Sponsored by:” h4=”Silver Sponsor” txt_align=”center”][/vc_cta][/vc_column_inner][vc_column_inner width=”1/2″][vc_cta h2=”Sponsored by:” h4=”Bronze Sponsor” txt_align=”center”][/vc_cta][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][vc_cta h2=”Hosted by:” txt_align=”center”][/vc_cta][vc_separator][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][vc_single_image image=”12138″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://mycspn.com/wp-content/uploads/2021/12/CSPN-Women-in-Leadership-2021-Press-Release.pdf”][vc_column_text]

DOWNLOAD A COPY OF THE PRESS RELEASE

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner equal_height=”yes”][vc_column_inner][vc_single_image image=”12166″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://youtu.be/sF74ZetuWW4″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][cspn_back][/vc_column_inner][/vc_row_inner][/vc_column][vc_column offset=”vc_col-md-3 vc_col-xs-12″][vc_widget_sidebar sidebar_id=”sidebar-1″][/vc_column][/vc_row][/vc_section]