ProServices – CSPN – Customer Service Professionals Network

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and Vendor of Record (VOR)” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1568202485388{padding-top: 20px !important;padding-bottom: 60px !important;}”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1568198980884{padding-top: 60px !important;padding-bottom: 15px !important;background-color: rgba(35,162,135,0.1) !important;*background-color: rgb(35,162,135) !important;}” el_class=”overflow-visible watermark watermark-right watermark-attach-bottom”][vc_row content_placement=”top” el_class=”vc_column_reverse_md”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#23a287″ font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568202544026{margin-bottom: 15px !important;}”]

We are fully qualified to provide services to government agencies in Canada

[/cspn_content][vc_column_text]The ProServices Supply Arrangement is a Federal Government-mandated procurement tool. It’s required to provide services to businesses located in the members of the United States-Mexico-Canada Agreement (USMCA).

The Supply Arrangement is split into different streams and categories, similar to those offered through the Task-Based Informatics Professional Services (TBIPS).

Business owners should ensure that their consultants are qualified and legally allowed to provide the services they need. CSPN has the correct qualifications from the federal government of Canada to provide services in the following streams and categories:[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][cspn_profile style=”” orientation=”” profile_image_id=”2007″ profile_title=”Jessica Cryer” profile_subtitle=”Managing Partner” profile_phone=”+1905-477-5544″ profile_email=”[email protected]” profile_linkedin=”https://ca.linkedin.com/in/jessica-cryer-70482711″ profile_url=”url:http%3A%2F%2Fmycspn.com%2F|title:CSPN|target:%20_blank|” profile_image=”370″][gg_buttons responsive=”yes” container_align=”center” container_align_sm=”center” container_align_md=”center” container_align_lg=”center” size=”condensed” button_title=”CONTACT US” link=”mailto:[email protected]; [email protected]”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1568204141768{margin-bottom: 0px !important;padding-top: 60px !important;padding-bottom: 0px !important;background-color: #f4f4f4 !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row][vc_column css=”.vc_custom_1568201917481{margin-bottom: 45px !important;}”][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

Our Customer Experience and Service Designations

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Stream 4: Business Services

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4.1: Business Analyst
4.8: Call Centre Consultant

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4.3: Business Consultant
4.10: Help Desk Specialist

[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row gap=”15″ css=”.vc_custom_1568203925758{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1568202428924{margin-bottom: 30px !important;}”][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1568203970193{margin-bottom: 30px !important;}”]

Stream 8: Human Resources Services

[/cspn_content][vc_row_inner css=”.vc_custom_1568203912923{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner][cspn_content scheme_color=”” font_size=”” line_height=”” text_color=”” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”yes” custom_bullets_color=”#23a287″ css=”.vc_custom_1568203983811{margin-bottom: 15px !important;}”]

8.7: Leadership Development Consultant

Stream 9: Business Consulting / Change Management Services

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9.3: Business Consultant

Stream 10: Project Management Services

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10.10: Technical Writer

Stream 13: Alternative Dispute Resolution Services

[/cspn_content][vc_row_inner css=”.vc_custom_1568203912923{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner][cspn_content scheme_color=”” font_size=”” line_height=”” text_color=”” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”yes” custom_bullets_color=”#23a287″ css=”.vc_custom_1568204050696{margin-bottom: 15px !important;}”]

13.1: Conflict Coaching

[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1568204215814{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”” font_size=”” line_height=”” text_color=”” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1568204369179{margin-bottom: 30px !important;}”]CSPN focuses on government customer experience services and management. We carry the title of Management Consulting Services Vendor of Record for the Ontario Government. The Vendor of Record, or VOR, is similar to a supply arrangement and is used by the government of Canada to obtain many consulting services.

This VOR is necessary for all Ontario Government and Ontario Public Service entities to procure the services of a business consultant. We are proud to offer government customer experience services to businesses throughout Ontario, Canada, with our business expertise.[/cspn_content][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1568198929575{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568198341066{margin-bottom: 30px !important;}”]

Our Training Programs & Courses

[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top” disable_element=”yes”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”382″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698785715{margin-bottom: 30px !important;}”]

We Work WITH you

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767726129{margin-bottom: 30px !important;}”]No two companies are the same. Our training services are personalized to help you improve specific problems that your company is experiencing.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”384″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767761520{margin-bottom: 30px !important;}”]

We Believe Employees Are an ASSET

[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767736521{margin-bottom: 30px !important;}”]Your employees are important to your company. We believe training is a necessary tool that will enable them to do great things.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”383″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567767771378{margin-bottom: 30px !important;}”]

We Focus on the LONG-TERM

You need solutions that are actionable and that prioritize long-term success. We combine science and practice to create permanent solutions that focus on growth.

[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section disable_element=”yes” css=”.vc_custom_1568200294898{margin-top: 0px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1568198756510{margin-bottom: 30px !important;}”]

Our Training Programs & Courses

[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1567768108720{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Customer Service Courses” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Specialized training is necessary even if you believe your employees understand the basics of customer service already. Customer service courses are designed to enhance the customer experience and management skills of your staff.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-map-o” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#23a287″ i_link=”url:%23|||” h2_link=”url:%23|||” css=”.vc_custom_1568199479616{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Sales Courses” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”The abilities employees gain from our sales courses enable them to build client relationships, nurture potential leads, and turn interested visitors into paying customers.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-eye” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#23a287″ i_link=”url:%23|||” h2_link=”url:%23|||” css=”.vc_custom_1568199495791{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″ css=”.vc_custom_1568199256181{margin-top: 0px !important;padding-top: 0px !important;background-color: rgba(255,255,255,0.01) !important;*background-color: rgb(255,255,255) !important;}”][vc_cta h2=”Customer Service Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Customer service isn’t a one-size-fits-all solution. CSPN’s customer service training courses discuss how to deal with consumer needs, nurture prospective clients, and increase consumer retention and loyalty in a way that works for your business.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-android” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#23a287″ i_link=”url:%23|||” h2_link=”url:%23|||” css=”.vc_custom_1568199514501{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: rgba(255,255,255,0.01) !important;*background-color: rgb(255,255,255) !important;border-left-color: rgba(255,255,255,0.01) !important;border-left-style: none !important;border-right-color: rgba(255,255,255,0.01) !important;border-right-style: none !important;border-top-color: rgba(255,255,255,0.01) !important;border-top-style: none !important;border-bottom-color: rgba(255,255,255,0.01) !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1567768113040{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Leadership Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Leadership training helps both employees and management understand the roles leadership plays and encourages them to take charge in the workplace. This program is designed to boost confidence in the workplace and when handling customer communications.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-plus-circle” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#23a287″ i_link=”url:%23|||” h2_link=”url:%23|||” css=”.vc_custom_1568199530229{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Management Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Strong management is the hallmark of a well-organized workforce. Our management training lessons encourage effective management from the top down, promoting positive employee relations, collaboration, and an inclusive workplace.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-android” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#23a287″ i_link=”url:%23|||” h2_link=”url:%23|||” css=”.vc_custom_1568199546707{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Communication Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Communication and collaboration among workers are essential in business as a cohesive work environment promotes strong productivity and morale. 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