Build a learning and development strategy that engages and motivates the modern learner
Learning should be an experience designed to help people perform better in their job today and in the future. CSPN works with organizations to create a learning strategy that meets learner needs and organizational goals. Through needs-based consulting, instructional design best practices and the use of innovative technology we build and deliver impactful learning experiences for leading brands.
Designing Learning That Sticks
Identifying your learning goals and objectives and how to achieve them can be a challenging process. But it doesn’t have to be. Our Learning Strategists and Consultants have the expertise to help guide your vision, plan your approach and execute your learning strategy.
Customized Training
CSPN can help you build a learning and development strategy that engages and motivates the modern learner.
Learning should be an experience designed to help people perform better in their job today and in the future. CSPN works with organizations to create a learning strategy that meets learner needs and organizational goals. Through needs-based consulting, instructional design best practices and the use of innovative technology we build and deliver impactful learning experiences for leading brands.
Your employees want engaging, inspirational and fun learning experiences. You want experiences that motivate and improve retention and performance.
We can do both.
CSPN designs and delivers learning activities to engage and educate employees to perform better on the job. The right training results in increased employee performance, productivity, motivation, and retention. Every solution CSPN creates is designed to meet your organizational goals. Through needs-based consulting, instructional design best practices and the use of innovative technology, we build and deliver impactful learning experiences for leading brands. Whether it be customer service training, sales training, leadership & management training, business skills training, soft skills training, compliance training or something else, CSPN offers learning solutions with the breadth and depth needed to transform learning into an experience for all employees in your organization.
Customized Customer Service Training
Our Instructional Design team is ready to support your organization through licensing and customization of CSPN’s Customer Service Frameworks and our Standard C.U.R.V.E model to reflect your branding and incorporate your own customer stories for a uniquely crafted and personalized experience. We work with you to build learning content that resonates with employees. Training can be designed and delivered across all channels.
Customized Skills University
For a tailor-made experience that reflects your organizational branding, CSPN will develop a customized learning journey for the key personnel within your organization, crafted to teach critical soft and technical skills and reinforced through learning assessments.
The Experience Advisor’s Courses
In addition to the learning content and Customer Service Excellence Certifications available through our digital member hub, CSPN is pleased to offer customized training programming through its advisory and training subsidiary, The Experience Advisors. Customized course programming is available across a range of topics, including: Leadership, Management, Personal Productivity, Communication, Equity, Diversity, and Inclusion and Compliance.
To learn more about how we can best support your customized learning needs, reach out to us here.
Building A Strategy That Works for You
Building the Knowledge Base
For decades, we’ve helped organizations achieve business impact through effective learning strategies. We provide a clear approach to understanding and defining learning strategies that align with business goals and the broader talent management strategy. Our approach is to:
- Align organizational and divisional strategy to set clear value measures for learning strategy
- Identify Strategy Design principles and set the boundaries that guide design considerations
- Incorporate CSPN expertise with research into leading skills and practices o drive design
- Build a learning strategy leveraging our Organization Learning Performance Assessment (OLPA) and Learner Readiness assessment. We link strategic learning goals to organizational mandates to create a learning experience for the modern learner.
The Value of Learning
We know what gets measured gets improved. Aligned to our learning strategies, CSPN helps clients with:
- Measurement and Business Impact: We develop measurement strategies to show the impact created by a training organization, so you can make knowledgeable strategic decisions and assess training ROI.
- Research and Benchmarking: Know where your learning teams sits relative to competitors so you can differentiate learning experiences for the modern learner. Our researchers compile industry data, best practices and emerging learning solutions as tools for you to build competitive and innovative business strategies.
- Analysis and Design: We work with clients to document the current reality of employee performance, identify the ideal future state of that performance, and recommend the appropriate tactics and tools that will close the gap between the two. Our methods often include a streamlined approach to the job analysis process and curriculum mapping to help performance improvement tools meet specific