Customer Experience Health Check

Welcome to your Customer Experience Health Check

For each statement, rate your organization on a scale of 1-5.
(1 = Strongly Disagree, 2 = Disagree, 3 = Neither Agree nor Disagree, 4 = Agree Strongly, 5 = Agree)
To what extent do you agree or disagree with each of the statements below.

1. 
All customer facing departments consistently demonstrate a mindset of exceptional customer experience

2. 
All internal departments (not in direct communication with customers) consistently demonstrate a mindset of exceptional customer experience.

3. 
All customer facing teams investigate their customers’ needs by asking meaningful questions and effectively listening to understand them fully.

4. 
Customer facing and noncustomer facing teams are highly collaborative and support one another to regularly improve service offerings.

5. 
Every aspect of our organization’s culture is focused on serving the customer.

6. 
Our organization focuses as much on achieving business results as it does on learning, development and engagement.

7. 
Our customer service team consistently delivers our ‘unique and differentiated’ service experience.