The Management Excellence in a Post Covid Work Environment Program focuses in providing participants with mindsets and key methods to ensure engagement and productivity remains high. Given the evolving post-covid hybrid workplace, there is no one-size-fits-all solution. Even within an organization, the answer could look different across geographies, and functions, so the exercise of determining what will be needed in the future must be a team sport.
Leveraging critical principles of change management and leadership essentials the program will create an environment for direction and discussion. Primary to the discussion will be safety – organizations have always been responsible for their employees’ safety, but this responsibility will need to adapt significantly moving forward. How will companies ensure that employees remain at a safe social distance from one another? What should you do if you hear a co-worker coughing at their desk? How to motivate staff to come into office to do their jobs? These are just a few questions that managers must ask themselves, and this learning experience will help clarify the answers.
- Prepare to balance virtual and traditional work
- Strategies to create new norms that work for your team and the business’ needs
- Define the key new office accommodations and scheduling
- How to Prepare to respond to future pandemics or disasters
Module 1) Understand the Post-Covid Environment
Module 2) Plan for a Return to Work by Building Capabilities
Module 3) The New Office & Home Office Environment
Module 4) Embrace the New Normal and Plan for the Future
Module 1) The Value of a Customer
Module 2) Handling Customer Interactions
Module 3) Responsive Service Cycle Framework
Module 4) Powerful Conversations
Module 5) Difficult Customers
Module 6) Team Work
1-Day / 2-Day
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