1-Day Handling Critical and Sensitive Conversations Workshop

[cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”Handling Critical and Sensitive Conversations Workshop” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1603122145851{padding-top: 20px !important;padding-bottom: 60px !important;}”]
[cspn_content scheme_color=”#000000″ font_size=”22px” line_height=”” text_color=”#000000″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=””]Online / In-Person[/cspn_content]
[gg_buttons responsive=”yes” container_align_md=”right” container_align_lg=”right” target=”_blank” style=”tiertairy_red_solid” size=”condensed” button_title=”INQUIRE” link=”mailto:[email protected]”]

Introduction

This program will teach you to understand yourself, and others, in order to effectively respond to different people, personalities and situations. It will also help you discover the coping mechanisms that work for you so you can expertly manage and communicate with individuals who are acutely angry and/or are escalating their anger, resistance or hostility.

In this dynamic program, participants will learn the skills for creating alignment and agreement between individuals and teams by fostering open dialogue around important, emotionally charged, or risky topics — at all levels of your organization.

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

Objectives

This program is designed to teach participants how to:

  • Resolve individual and group disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance, not resistance

Modules

Module 1) Understanding Different Styles/Types of People

Module 2) Conversation Context

Module 3) The Value and Mindset of the Customer

Module 4) It’s Not WHAT You Say… Communication for Better Relationships

Module 5) Powerful Conversations

Duration

Half-Day / 1-Day

[cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”” text_color=”#111111″ remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]

Pricing & Deadline Information

[/cspn_content]

[gg_buttons responsive=”yes” container_align_lg=”right” target=”_blank” style=”tiertairy_red_solid” size=”condensed” button_title=”INQUIRE” css=”.vc_custom_1737391895408{margin-top: 15px !important;}” link=”mailto:[email protected]”]
[cspn_event_price heading_title=”CSPN Member” price=”$499.00″ price_color=”#d75728″ subheading_title=”Register by Early Bird Deadline and Save 10%” css=”.vc_custom_1629469685898{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;}”]
[cspn_event_price heading_title=”Non-Member” price=”$599.00″ price_color=”#d75727″ subheading_title=”Register by Early Bird Deadline and Save 5%” css=”.vc_custom_1629469849852{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;}”]
[cspn_content scheme_color=”#000000″ font_size=”24px” line_height=”1.8em” text_color=”#000000″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1638821037381{padding-top: 20px !important;padding-bottom: 20px !important;}”]

Early Bird Deadline

Refer to the dates on the Registration Platform

[/cspn_content]

[cspn_content scheme_color=”#000000″ font_size=”24px” line_height=”1.8em” text_color=”#000000″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1638821049445{padding-top: 20px !important;padding-bottom: 20px !important;}”]

Registration Deadline

Refer to the dates on the Registration Platform

[/cspn_content]

[cspn_content scheme_color=”#ffffff” font_size=”28px” line_height=”” text_color=”#ffffff” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]

Interested in this course?

[/cspn_content]

[cspn_content scheme_color=”#ffffff” font_size=”18px” line_height=”” text_color=”#cccccc” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=””]REQUEST FOR TRAINING FUNDING/GRANTS | LEARN ABOUT COJG | CONTACT US[/cspn_content]