CX Transformation – CSPN – Customer Service Professionals Network

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CSPN’s CX Transformation methodology provides an structured framework for establishing strategy, objectives, and policies for your business or corporate wide CX program. By understanding the people, process, and technology elements we provide the knowledge and tools to manage change, engage stakeholders to ensure universal buy-in, and keep your customer focus.

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Key Outputs

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CX Centre-of-Excellence Structure Approach
IT Infrastructure & System Needs / Enablement
Tailored Implementation & Management Support Tools

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Key Value

Cultivate a formal structure for consistency in execution and business continuity
Increase implementation efficiency with defined and transparent planning / tools
Engage the right stakeholders effectively throughout transformation

[/cspn_content][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][gg_buttons responsive=”yes” container_align=”center” container_align_sm=”center” container_align_md=”center” container_align_lg=”center” style=”tiertairy_blue” button_title=”CASE STUDY SAMPLE”][/vc_column][/vc_row][vc_row disable_element=”yes” css=”.vc_custom_1616185382482{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#2480bb” font_size=”36px” line_height=”1.2em” text_color=”#2480bb” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=””]

It only takes three clicks.

[/cspn_content][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” disable_element=”yes”][vc_column width=”1/2″][vc_column_text]Customer expectations are moving at a lightning pace inline with technology. Today’s customer doesn’t differentiate from the in-person and digital customer experience, and in some cases, expect more from the digital experience. In fact, when people have a less-than-favorable online experience, they fault the company immediately.

A good customer experience strategy doesn’t equate to a good digital customer experience strategy. CSPN’s Digital CX Transformation methodology helps you to deliver a seamless experience by evolving and aligning your CX vision to an integrated delivery model that ensures a consistent, clear and collaborative brand voice.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]Beginning with understanding the external and internal current-state relevant to your organization, we’ll provide a context for confident decisions towards a future-state CX design. Our team of seasoned consultants will then work with you to develop a Future-State vision that maps how to transform your digital delivery, how to engage key stakeholders to ensure universal buy-in, and how to keep your customer at the centre of the design.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1616185556987{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 30px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row disable_element=”yes” css=”.vc_custom_1616185491484{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/6″ css=”.vc_custom_1559128805630{margin-top: 0px !important;padding-top: 0px !important;}”][/vc_column][vc_column width=”2/3″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1594929653585{margin-bottom: 45px !important;}”]

How We Help You Make Your CX Digital Transformation Strategy a Reality

[/cspn_content][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row gap=”15″ disable_element=”yes” css=”.vc_custom_1616185498900{margin-top: 0px !important;margin-bottom: 30px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ el_class=”vc_col-sm-push-6″ css=”.vc_custom_1559127150090{margin-bottom: 30px !important;}”][vc_single_image image=”1236″ img_size=”560×360″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1568216346106{margin-bottom: 0px !important;padding-bottom: 0px !important;}” link=”#”][cspn_content scheme_color=”#2481bc” font_size=”16px” line_height=”1.2em” text_color=”#999999″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1594929804754{margin-top: 15px !important;border-left-width: 2px !important;padding-left: 10px !important;border-left-color: #2481bc !important;border-left-style: solid !important;}”]How will the People, Process and most importantly TECHNOLOGY elements of the organization be impacted and need to evolve?[/cspn_content][/vc_column][vc_column width=”1/2″ el_class=”vc_col-sm-pull-6″][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

CSPN Approach

[/cspn_content][vc_column_text css=”.vc_custom_1594929698471{margin-top: 15px !important;padding-top: 0px !important;}”]All phases of a CX Digital Transformation are focused around three critical elements: PEOPLE, PROCESS & TECHNOLOGY. The defined requirements and designed vision drive the transformation. Focus is placed on the Technology infrastructure and systems required to deliver on the future-state CX vision. People and Process elements remain equally as important to design as their integration into the support of the new IT capabilities are critical to the successful deployment and overall ability to deliver on the CX vision.[/vc_column_text][/vc_column][/vc_row][vc_row gap=”15″ disable_element=”yes” css=”.vc_custom_1594929761182{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1559127191866{margin-bottom: 30px !important;}”][vc_single_image image=”1238″ img_size=”560×360″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1568216446747{margin-bottom: 0px !important;padding-bottom: 0px !important;}” link=”#”][cspn_content scheme_color=”#2481bc” font_size=”16px” line_height=”1.2em” text_color=”#999999″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1559127121569{margin-top: 15px !important;border-left-width: 2px !important;padding-left: 10px !important;border-left-color: #2481bc !important;border-left-style: solid !important;}”]The importance of a well defined / designed CX Vision & Strategy is critical to an organizations ability to be truly client-centric.[/cspn_content][/vc_column][vc_column width=”1/2″][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

Digital Customer Experience

[/cspn_content][vc_column_text css=”.vc_custom_1567779725228{margin-top: 15px !important;padding-top: 0px !important;}”]Today’s market puts immense emphasis on digital experiences, making them just as important as physical interactions with customers. Ensuring an intuitive website interface is essential when more and more clients prefer interacting with companies online.

Fulfill your customer experience vision with CSPN. We have over 20 years of experience helping companies create digital personalities to accommodate the brands they’ve worked so hard to build.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_row disable_element=”yes”][vc_column][cspn_content scheme_color=”#2480bb” font_size=”36px” line_height=”1.2em” text_color=”#2480bb” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=””]

See why improving your CX Digital Transformation strategy can improve your bottom line

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