Customer Service Training – CSPN – Customer Service Professionals Network

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CSPN’s Service and Experience Training methodology is designed to Educate, Empower and Motivate your most valuable assets who bring the CX Vision to life – your people. These immersive learning experiences bridge strategy and skills to activate delightful customer experiences. We know that trained employees are happier employees, and happier employees deliver better customer experiences. Customized to your unique CX strategy, training is designed to build skills, confidence, and competence.

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Key Outputs

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Off-the-Shelf & Customized Curriculum Options Available
Virtual and In-Person Instructor-Led, Self-Guided, Micro & E-Learning Options
Branded Train-the-Trainer, Facilitator Guides & Participant Workbook Options Available

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Key Value

Build organizational agility through cross-functional employee capabilities
Improve service-focused workforce competencies in technical and soft skills
Cultivate customer-centricity and build awareness of organizational CX Strategies, Segments, and Journeys

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Can you have too much of a good thing?

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How We Help You Make Your Customer Experience Insights Strategy a Reality

[/cspn_content][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row gap=”15″ disable_element=”yes” css=”.vc_custom_1595964924993{margin-top: 0px !important;margin-bottom: 30px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ el_class=”vc_col-sm-push-6″ css=”.vc_custom_1559127150090{margin-bottom: 30px !important;}”][vc_single_image image=”1236″ img_size=”560×360″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1568216346106{margin-bottom: 0px !important;padding-bottom: 0px !important;}” link=”#”][cspn_content scheme_color=”#2481bc” font_size=”16px” line_height=”1.2em” text_color=”#999999″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1559127121569{margin-top: 15px !important;border-left-width: 2px !important;padding-left: 10px !important;border-left-color: #2481bc !important;border-left-style: solid !important;}”]The importance of a well defined / designed CX Vision & Strategy is critical to an organizations ability to be truly client-centric.[/cspn_content][/vc_column][vc_column width=”1/2″ el_class=”vc_col-sm-pull-6″][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

CSPN Approach

[/cspn_content][vc_column_text css=”.vc_custom_1567779675514{margin-top: 15px !important;padding-top: 0px !important;}”]Have your customer experience strategy visualized in a consumer journey map that displays how you want your customers to interact with your business. This visualization must accommodate customer personas and backup plans when issues arise.

Consumer journey mapping enables management to see how employees are interacting with your customers. The process enables you to build a concrete customer service strategy as a result. At CSPN, we are experts at coming up with a customer journey mapping that fits your business’s mission.[/vc_column_text][/vc_column][/vc_row][vc_row gap=”15″ disable_element=”yes” css=”.vc_custom_1594931507919{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1559127191866{margin-bottom: 30px !important;}”][vc_single_image image=”1238″ img_size=”560×360″ alignment=”center” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1568216446747{margin-bottom: 0px !important;padding-bottom: 0px !important;}” link=”#”][cspn_content scheme_color=”#2481bc” font_size=”16px” line_height=”1.2em” text_color=”#999999″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=”” css=”.vc_custom_1559127121569{margin-top: 15px !important;border-left-width: 2px !important;padding-left: 10px !important;border-left-color: #2481bc !important;border-left-style: solid !important;}”]The importance of a well defined / designed CX Vision & Strategy is critical to an organizations ability to be truly client-centric.[/cspn_content][/vc_column][vc_column width=”1/2″][cspn_content scheme_color=”#111111″ font_size=”28px” line_height=”1.2em” text_color=”#111111″ remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”yes” custom_bullets=””]

Digital Customer Experience

[/cspn_content][vc_column_text css=”.vc_custom_1567779725228{margin-top: 15px !important;padding-top: 0px !important;}”]Today’s market puts immense emphasis on digital experiences, making them just as important as physical interactions with customers. Ensuring an intuitive website interface is essential when more and more clients prefer interacting with companies online.

Fulfill your customer experience vision with CSPN. We have over 20 years of experience helping companies create digital personalities to accommodate the brands they’ve worked so hard to build.[/vc_column_text][/vc_column][/vc_row][/vc_section][vc_row disable_element=”yes”][vc_column][cspn_content scheme_color=”#2480bb” font_size=”36px” line_height=”1.2em” text_color=”#2480bb” remove_vertical_margins_paddings=”” remove_shortcode_autop=”” custom_bullets=””]

See why improving your CX Insights strategy can improve your bottom line

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