[vc_section full_width=”stretch_row” css=”.vc_custom_1557230349502{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f4f4f4 !important;}” el_class=”cspn-banner scheme-blue”][vc_row full_width=”stretch_row” css=”.vc_custom_1557231123653{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background: #111111 url(http://bbp.gce.mybluehost.me/wp-content/uploads/2019/05/consulting.jpg?id=347) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”bg-overlay-60pc”][vc_column css=”.vc_custom_1556533548176{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][cspn_banner spacer=”yes” heading_elem=”h1″ heading_elem_content=”Customer Experience &
Service Consulting Services” tagline_elem=”p” tagline_elem_content=”” scrollto_triangle=”” cta_button=”” btn_link=”url:http%3A%2F%2Fmycspn.com%2F|title:FIND%20OUT%20MORE||” css=”.vc_custom_1567698713899{padding-top: 20px !important;padding-bottom: 60px !important;}”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1557247082591{padding-top: 60px !important;background-color: #e9f2f9 !important;}” el_class=”overflow-visible watermark watermark-right watermark-attach-bottom”][vc_row content_placement=”top” el_class=”vc_column_reverse_md”][vc_column offset=”vc_col-lg-4/5 vc_col-md-12 vc_col-xs-12″][cspn_content scheme_color=”#2481bc” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181112066{margin-bottom: 15px !important;}”]
How do organizations create happier customers?
[/cspn_content][vc_column_text]Organizations are no longer built through advertising, but through experiences. The most successful companies put the customer at the centre of everything they do to create and deliver great experiences, consistently. CSPN has the expertise and tools that help you figure out what matters most to your customers and empower the organization to deliver experiences that exceed expectations.
By connecting human insights, business goals and Digital enablers, we help organizations deign experiences that can make lives easier, faster, healthier, safer, and rewarding. Our seasoned group of CX strategists and market consultants leverage a human-centered design approach that helps organizations improve their customer experience. We look at customer experience as playing a role in people’s lives beyond products and services. We architect experiences and interactions that connect people to the brand. We support these experiences by creating a value chain that begins with the customer and extends through the business.[/vc_column_text][/vc_column][vc_column offset=”vc_col-lg-1/5 vc_col-md-12 vc_col-xs-12″][cspn_profile style=”” orientation=”” profile_image_id=”2007″ profile_title=”Jessica Cryer” profile_subtitle=”Managing Partner” profile_phone=”+1905-477-5544″ profile_email=”[email protected]” profile_linkedin=”https://ca.linkedin.com/in/jessica-cryer-70482711″ profile_url=”url:http%3A%2F%2Fmycspn.com%2F|title:CSPN|target:%20_blank|” profile_image=”370″][gg_buttons responsive=”yes” container_align=”center” container_align_sm=”center” container_align_md=”center” container_align_lg=”center” target=”_blank” size=”condensed” button_title=”CONTACT US” link=”Mailto:[email protected]; [email protected]”][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” css=”.vc_custom_1616181132091{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490143788{margin-bottom: 30px !important;}”]
Guiding Principles
[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”8649″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181348210{margin-bottom: 30px !important;}”]
HUMANISTIC:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181358450{margin-bottom: 30px !important;}”]We are the “people” experts that understand regardless of your business need, people play a vital role. We make sure that the most important resource to your organization is a key focus.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”8651″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181368324{margin-bottom: 30px !important;}”]
POLYMATHIC:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181378172{margin-bottom: 30px !important;}”]We take a multifaceted approach to understanding the world of customer experience. We are a mix of human-centered designers, behavioural scientists, process engineers and L&D facilitators ready to attack your CX challenges from all angles.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”8648″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181400000{margin-bottom: 30px !important;}”]
COLLABORATIVE:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181389833{margin-bottom: 30px !important;}”]We work with our clients not through them, across all stages of a project. We bring them along every step of the way and empower them with new CX knowledge and skills.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”8650″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181419025{margin-bottom: 30px !important;}”]
IMPACTFUL:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616181426632{margin-bottom: 30px !important;}”]We create more than pretty PowerPoint decks. We deliver actionable strategies and measurable goals that our clients can use to activate change long after the project is done.[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section css=”.vc_custom_1616181908990{margin-top: 0px !important;border-top-width: 2px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;border-top-color: #cccccc !important;border-top-style: solid !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615491140212{margin-bottom: 30px !important;}”]
Services Summary
[/cspn_content][vc_column_text]There’s No “Right” Time To Focus On Your Customer Experience.
Staying informed about your customers and ahead of their needs requires continuous focus and adaptability. Regardless of your organizations CX maturity level, CSPN Consulting’s comprehensive toolkit has a solution that fits your organizations needs. With an adaptable and agile approach, we deliver projects that can address one or all of the following focus-areas.[/vc_column_text][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1615491277181{margin-top: 15px !important;}”][vc_column width=”1/12″ css=”.vc_custom_1615492218376{background-color: #c9c9c9 !important;}”][vc_column_text]
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S[/vc_column_text][/vc_column][vc_column width=”1/5″][vc_cta h2=”DISCOVER” h2_font_container=”tag:h2|font_size:21px|text_align:center|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Uncover Customer (Citizen) Wants, Needs and Sentiments.” h4_font_container=”tag:h4|text_align:center|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-eye” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1658938800206{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/5″][vc_cta h2=”DIAGNOSE” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Review & Assess your Current (known) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-search-plus” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491412140{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/5″][vc_cta h2=”DESIGN” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Build & Develop your Future (unknown) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-pencil-ruler” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491454629{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/5″][vc_cta h2=”DEPLOY” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Implement & Activate your (designed) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-power-off” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491547252{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1615491277181{margin-top: 15px !important;}”][vc_column width=”1/12″ css=”.vc_custom_1615492218376{background-color: #c9c9c9 !important;}”][vc_column_text]
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| Customer Satisfaction Surveys |
| Citizen Satisfaction Surveys |
| Customer Feedback Surveys |
| In-Person Surveys |
| Focus Groups |
| Interviews |
| Ideation Sessions |
| Desktop Analysis |
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| CX Strategy & Alignment Assessment |
| CX & Contact Centre Maturity Assessment |
| Service Delivery & Modernization Review |
| CX & Digital Transformation Reviews |
| Voice-of-the-Customer Program Reviews |
| Customer Segmentation Assessments |
| Current State Journey Mapping |
| Current-State CX Benchmarking |
| Customer Feedback Surveys |
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| CX Vision / Strategy Development |
| CX Technology Enablement |
| Service Blueprinting |
| Digital Future-State Vision |
| Voice-of-the-Customer Program Development |
| Customer Segmentation Development |
| Future-State Journey Mapping |
| Design Thinking & Ideation Workshops |
| CX & Market Trend Research |
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| CX Strategy Action Planning |
| CX Centre of Excellence Development |
| CX Change Management |
| Transformation Roadmap Development |
| Digital Service Road-Mapping |
| Segment Focused Service Training |
| Journey Focused Service Training |
| GAP Planning & Implementation |
| Feedback Activation Planning |
[/vc_column_text][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” disable_element=”yes” css=”.vc_custom_1658937966687{margin-top: 15px !important;}”][vc_column width=”1/12″ css=”.vc_custom_1615492218376{background-color: #c9c9c9 !important;}”][vc_column_text]
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| CX Strategy & Alignment Assessment |
| CX & Contact Centre Maturity Assessment |
| Service Delivery & Modernization Review |
| CX & Digital Transformation Reviews |
| Voice-of-the-Customer Program Reviews |
| Customer Segmentation Assessments |
| Current State Journey Mapping |
| Current-State CX Benchmarking |
| Customer Feedback Surveys |
[/vc_column_text][/vc_column][vc_column width=”1/12″][vc_icon icon_fontawesome=”fas fa-arrow-alt-circle-right” color=”custom” align=”center” custom_color=”#2481bc”][/vc_column][vc_column width=”1/4″][vc_column_text]
| CX Vision / Strategy Development |
| CX Technology Enablement |
| Service Blueprinting |
| Digital Future-State Vision |
| Voice-of-the-Customer Program Development |
| Customer Segmentation Development |
| Future-State Journey Mapping |
| Design Thinking & Ideation Workshops |
| CX & Market Trend Research |
[/vc_column_text][/vc_column][vc_column width=”1/12″][vc_icon icon_fontawesome=”fas fa-arrow-alt-circle-right” color=”custom” align=”center” custom_color=”#2481bc”][/vc_column][vc_column width=”1/4″][vc_column_text]
| CX Strategy Action Planning |
| CX Centre of Excellence Development |
| CX Change Management |
| Transformation Roadmap Development |
| Digital Service Road-Mapping |
| Segment Focused Service Training |
| Journey Focused Service Training |
| GAP Planning & Implementation |
| Feedback Activation Planning |
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S[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_cta h2=”DIAGNOSE” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Review & Assess your Current (known) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-search-plus” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491412140{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”1/4″][vc_cta h2=”DESIGN” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Build & Develop your Future (unknown) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-pencil-ruler” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491454629{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”1/4″][vc_cta h2=”DEPLOY” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Implement & Activate your (designed) Customer Experience Landscape.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-power-off” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1615491547252{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” disable_element=”yes” css=”.vc_custom_1616182062192{margin-top: 15px !important;}”][vc_column width=”1/12″ css=”.vc_custom_1615492218376{background-color: #c9c9c9 !important;}”][vc_column_text]
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| CX Strategy & Alignment Assessment | CX Vision / Strategy Development | CX Strategy Action Planning |
| CX & Contact Centre Maturity Assessment | CX Technology Enablement | CX Centre of Excellence Development |
| Service Delivery & Modernization Review | Service Blueprinting | CX Change Management |
| CX & Digital Transformation Reviews | Digital Future-State Vision | Transformation Roadmap Development |
| Voice-of-the-Customer Program Reviews | Voice-of-the-Customer Program Development | Digital Service Road-Mapping |
| Customer Segmentation Assessments | Customer Segmentation Development | Segment Focused Service Training |
| Current State Journey Mapping | Future-State Journey Mapping | Journey Focused Service Training |
| Current-State CX Benchmarking | Design Thinking & Ideation Workshops | GAP Planning & Implementation |
| Customer Feedback Surveys | CX & Market Trend Research | Feedback Activation Planning |
[/vc_column_text][/vc_column][vc_column width=”1/12″][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1616181141146{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;}” el_class=”watermark watermark-right watermark-attach-top”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1557309973446{margin-bottom: 30px !important;}”]
Our Consulting Principles
[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”382″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698785715{margin-bottom: 30px !important;}”]
We Work WITH you
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698801403{margin-bottom: 30px !important;}”]Your company is unique, and we understand that. We focus on helping you identify problems and implement solutions that will empower your employees with new CX knowledge and skills.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”384″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698816892{margin-bottom: 30px !important;}”]
We Believe in ACTIONS – Not Reports
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698829835{margin-bottom: 30px !important;}”]You need more than over-designed reports. We help you determine what actions will deliver the best results based on the needs of your business.[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”383″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698842961{margin-bottom: 30px !important;}”]
We Focus on the PEOPLE
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567698853715{margin-bottom: 30px !important;}”]Your company is defined by the talented individuals that work for it. We help you empower your employees because happy and productive employees are capable of delivering high-quality CX/CS.[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section css=”.vc_custom_1557313675608{margin-top: 0px !important;border-top-width: 2px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;border-top-color: #cccccc !important;border-top-style: solid !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1616182158910{margin-bottom: 30px !important;}”]
Service Offerings
[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″ equal_height=”yes” css=”.vc_custom_1658939228977{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Customer and Citizen Insights” h2_font_container=”tag:h2|font_size:21px|text_align:center|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”tag:h2|text_align:left|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-users” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”url:https%3A%2F%2Fmycspn.com%2Fconsulting-services%2Fcustomer-and-citizen-insights%2F|target:_blank” 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width=”1/3″][vc_cta h2=”Customer Service Training” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-chalkboard-teacher” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”url:https%3A%2F%2Fmycspn.com%2Fconsulting-services%2Fcustomer-service-training%2F||target:%20_blank|” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fconsulting-services%2Fcustomer-service-training%2F||target:%20_blank|” css=”.vc_custom_1616186517413{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Contact Center Design and Optimization” h2_font_container=”tag:h2|font_size:21px|text_align:left|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4_font_container=”tag:h2|text_align:left|line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fas fa-headset” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”url:https%3A%2F%2Fmycspn.com%2Fconsulting-services%2Fcontact-center-design-and-optimization%2F|target:_blank” h2_link=”url:https%3A%2F%2Fmycspn.com%2Fconsulting-services%2Fcontact-center-design-and-optimization%2F|target:_blank” css=”.vc_custom_1661196469615{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ disable_element=”yes” css=”.vc_custom_1658939265968{margin-top: 15px !important;}”][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][vc_column width=”1/3″][/vc_column][/vc_row][/vc_section][vc_section full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1615491102405{padding-top: 60px !important;padding-bottom: 30px !important;background-color: #efefef !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490352781{margin-bottom: 30px !important;}”]
Differentiators
[/cspn_content][/vc_column][/vc_row][vc_row content_placement=”top”][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][/vc_column][vc_column offset=”vc_col-lg-10 vc_col-xs-12″][vc_row_inner content_placement=”top” css=”.vc_custom_1557311089083{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}”][vc_column_inner width=”1/4″][vc_single_image image=”8511″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490383328{margin-bottom: 30px !important;}”]
Operationalized CX:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490370807{margin-bottom: 30px !important;}”]Our breadth of expertise enables us to align Human-Centered Design with Lean Sex Sigma methodologies to ensure the experience you deliver is right for your customers and for your business[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top” css=”.vc_custom_1557311764231{border-bottom-width: 1px !important;border-bottom-color: #cccccc !important;border-bottom-style: dotted !important;}” el_class=”vc_row_reverse_lg”][vc_column_inner width=”1/4″][vc_single_image image=”8512″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490393294{margin-bottom: 30px !important;}”]
Scientific CX:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490400558{margin-bottom: 30px !important;}”]Our proven research methods enable us to bring Behavioural Economics and Science methodologies to ensure a data-driven and defendable approach to your experience design[/cspn_content][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”top”][vc_column_inner width=”1/4″][vc_single_image image=”8510″ img_size=”170×170″ alignment=”center”][/vc_column_inner][vc_column_inner width=”3/4″][cspn_content scheme_color=”#595d5f” font_size=”28px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490420914{margin-bottom: 30px !important;}”]
Actionable CX:
[/cspn_content][cspn_content scheme_color=”#595d5f” font_size=”21px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1615490410842{margin-bottom: 30px !important;}”]Our best-in-class training services enable us to integrate learning and development methodologies to your CX goals to drive knowledge, skills and behaviour change that cultivate real change over the long-term[/cspn_content][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/12″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][/vc_section][vc_section disable_element=”yes” css=”.vc_custom_1616182134019{margin-top: 0px !important;border-top-width: 2px !important;padding-top: 60px !important;padding-bottom: 30px !important;background-color: #ffffff !important;border-top-color: #cccccc !important;border-top-style: solid !important;}”][vc_row content_placement=”top” el_class=”vc_row_reverse_md”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#595d5f” font_size=”36px” line_height=”1.2em” text_color=”#595d5f” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1557312156425{margin-bottom: 30px !important;}”]
Our Consulting Services
[/cspn_content][/vc_column][/vc_row][vc_row gap=”15″ css=”.vc_custom_1557312748097{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Customer Experience Consulting” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Weak customer experiences can affect your company’s ability to provide excellent customer experiences. Our consulting team knows how to design and implement customer-first strategies that are tailored to your needs.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-map-o” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284446518{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Customer Service Consulting” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Good customer support is crucial to maintaining good client relationships. Our customer service consulting services help you maintain positive consumer relations by developing customer service systems that will resonate with your customers.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-eye” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284464749{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Digital Transformation Consulting” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Adapting to digital trends is essential if you want to keep up with the rest of the market. Our digital transformation consultants work with you to identify what trends you need to be aware of and how you can incorporate these changes into your core business.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-android” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284483398{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][vc_row gap=”15″ css=”.vc_custom_1557312748097{margin-top: 15px !important;}”][vc_column width=”1/3″][vc_cta h2=”Contact Centre Consulting” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Efficiency is important for contact centers that are defined by key performance indicators. Our contact centre consulting services enable your company to enhance customer communication, improve KPIs, and streamline your business processes.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-plus-circle” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284519160{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Design Thinking Consulting” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Design thinking involves merging your methodology and needs together in a way that works for your company. This service ensures that you are capable of maintaining these new changes long after our teams have finished.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-android” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284546495{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][vc_column width=”1/3″][vc_cta h2=”Customer Experience Strategy” h2_font_container=”font_size:21px|color:%23595d5f|line_height:1.2em” h2_google_fonts=”font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” h4=”Memorable customer experiences can do a lot for your company. Our consultants work with you to develop strategies that your employees can execute on, and that will improve customer satisfaction scores.” h4_font_container=”line_height:1.4em” h4_use_theme_fonts=”yes” txt_align=”center” shape=”square” style=”flat” add_icon=”top” i_icon_fontawesome=”fa fa-pencil” i_color=”custom” i_background_style=”rounded” i_background_color=”custom” i_size=”xl” use_custom_fonts_h2=”true” use_custom_fonts_h4=”true” i_custom_color=”#ffffff” i_custom_background_color=”#2481bc” i_link=”|||” h2_link=”|||” css=”.vc_custom_1568284566464{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #ffffff !important;border-left-color: #ffffff !important;border-left-style: none !important;border-right-color: #ffffff !important;border-right-style: none !important;border-top-color: #ffffff !important;border-top-style: none !important;border-bottom-color: #ffffff !important;border-bottom-style: none !important;}”][/vc_cta][/vc_column][/vc_row][/vc_section][vc_row content_placement=”top” disable_element=”yes” el_class=”vc_row_reverse_md” css=”.vc_custom_1616182144348{padding-bottom: 60px !important;}”][vc_column offset=”vc_col-xs-12″][cspn_content scheme_color=”#2481bc” font_size=”36px” line_height=”1.2em” text_color=”#2481bc” remove_vertical_margins_paddings=”yes” remove_shortcode_autop=”” custom_bullets=”” css=”.vc_custom_1567768298492{margin-bottom: 30px !important;}”]
Learn more about how your business can improve
its internal and external processes
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