WIL Frequently asked questions

  • Is there a fee to nominate?

    No.  There is no fee to nominate.

  • Can we nominate ourselves?

    Yes, you can nominate yourself, a colleague, or someone you know in other organizations.

  • How can I nominate a woman leader?

    Nominations are now being accepted using our online nomination form.

  • What is the nomination deadline?

    All completed nomination packages must be sent to info@mycspn.com no later than September 13, 2019.

  • Who can be nominated?

    Please refer to the guidelines and descriptions for each award category.  Please click here to view the categories.

  • How many award categories may I select?

    You may nominate as many award categories as you see best represents the nominee. The judges will make the final selection based on the criterias of all the nominees.

  • Who selects the award winners?

    Submissions are reviewed by a panel of judges comprising of leading industry experts in customer service and women in leadership.

  • When will the winners be announced?

    Winners are announced on October 16, 2019 at the event.

  • What is the dress code for the event?

    Business dress or cocktail attire.

  • Can I bring a table of 8 or 10?

    Yes!  If you are bringing a team, please contact CSPN at 905-477-5544 for discounted table rates.

  • Do award winners receive a certificate or trophy?

    Winners will receive a beautiful CSPN trophy.

  • Will nominees be contacted?

    Nominees will be notified by CSPN of their nominations.  All nominees are encouraged to attend the event.

  • Do nominees need to register?

    Yes, nominees can register along with their colleagues and team.  Make this event a memorable team event!

  • Do I have to be a member to participate in events?

    You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

  • Cancellation Policy

    CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend an event. If a registrant is unable to attend the event an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions: Cancellation Deadlines No later than 10 business days prior to the date of the event. Policies If CSPN cancels an event for any reason, all registration fees will be fully refunded. Registration fees will be fully refunded minus administrative fees ($100) if the registrant cancels more than 10 business days prior to the date of the event. No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the event. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the event) or if a registrant is a ‘no-show’ at the event. If the registrant cancels within 10 business days of event, the registrant may choose to either:

    • Have a substitute registrant attend
    • Apply the full registration amount as a credit towards the registration for a different event offered by CSPN within 12 months from the date of the original event.​

    Note: CSPN has the right to cancel, change or reschedule its event and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that event.

  • Can we nominate ourselves or individuals again?

    You certainly can! There are no restrictions on the number of times you nominate an individual, even if they won previously. 

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