CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend an event. If a registrant is unable to attend the event an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:
No later than 10 business days prior to the date of the event.
If CSPN cancels an event for any reason, all registration fees will be fully refunded.
Registration fees will be fully refunded minus administrative fees ($100) if the registrant cancels more than 10 business days prior to the date of the event.
No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the event. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the event) or if a registrant is a ‘no-show’ at the event.
If the registrant cancels within 10 business days of event, the registrant may choose to either:
- Have a substitute registrant attend
- Apply the full registration amount as a credit towards the registration for a different event offered by CSPN within 12 months from the date of the original event.
Note: CSPN has the right to cancel, change or reschedule its event and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that event.