Webinar Series – Spotlight Interviews

CSPN is partnering with Subject Matter Experts from various industries for Spotlight Interviews ultimately designed to discuss in-depth insights and perspectives on engaging CS & CX topics. Join us for these live 45-minute Q&A style sessions where we will interview executives from a wide-array of organizations including an engaging audience segment.

Sessions are all complimentary!

Request a private group training for at least six of your team members in the same virtual class.


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Collaborating for Innovation and Change

Interview #1 – June 3, 2020 at 1:00PM – 1:45PM EST with Dr. Gail Levitt, CSPN


You’ll learn how to:

  • Influence accountability to create new ideas as a group
  • Build strong group connection of trust and commitment for innovation
  • Use your brain as a whole: left + right = whole
  • Use diverse methods to explore possibilities through variation, not repetition

Download Key Takeaway Summary



Leading and Thriving During Times of Constant Change

Interview #2 – June 4, 2020 at 1:00PM – 1:45PM EST with Lisa Blanchet


You’ll learn how to:

  • Recognize how you need to think and act differently as a result of Covid-19
  • Engage employees in change & create new team norms 
  • Apply people change management best practices and tactics  

Download Key Takeaway Summary



Great Customer Service as a Competitive Advantage, Leading and Transforming Teams

Interview #3 – June93, 2020 at 1:00PM – 1:45PM EST with Angeline Singh, ADP Canada


You’ll learn how to:

  • How to build resilient teams
  • Team culture, engagement, and support in a virtual working environment
  • Customer service during exceptional business operating conditions



Leading Change Through Uncertain Times – Being Ready for The Future

Interview #4 – June 9, 2020 at 1:00PM – 1:45PM EST with Lilliette Davidson, Ontario Pharmacists Association


You’ll learn how to:

  • Managing Self: Implement strategies to ‘Lead Well’ through uncertain times
  • Managing Others: Connect with people in your team or throughout the organization you may have never met as a result of the pandemic and the virtual office



The Importance of Employee Experience and Positively Shaping our Teams

Interview #5 – June 25, 2020 at 1:00PM – 1:45PM EST with Maureen Russolo, ParaMed


You’ll learn how to:

  • Easy, low cost ways to capture, track and share positive feedback that that is often overlooked or not consistently shared
  • The importance of sharing gratitude with team members and how it can positively impact the level of employee engagement in your organization
  • Why focusing on gratitude is extremely important for all levels of the organization, and how it can easily become contagious and help drive business results



Entrepreneurship: How to Remain Resilient and Optimistic

Interview #6 – June 26, 2020 at 1:00PM – 1:45PM EST with Karine Rashkovsky, Brain Power Enrichment Programs Ltd


You’ll learn how to:

  • How to hope for the best but assume the worst: Having a plan B, C, all the way to Z
  • Learning from every crisis and pivoting for success
  • Understanding how perception can affect everything around us



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