Complimentary Webinar Series – Service and Technology

To help individuals and organizations adapt to this new environment, CSPN and our partners have developed a few Virtual Webinar Sessions.

In today’s challenging times, many of us are transitioning to digital, virtual and remote services. These Service and Technology webinars, are designed to help people and companies adapt to this new digital work environment while ensuring excellent customer service and  employee engagement.

Webinar sessions are all complimentary!

 


Request a private group training for at least six of your team members in the same virtual class.

 

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SCHEDULED WEBINAR

Quick Solutions for Managing Call Surges & Staff Shortages

Webinar #1 – April 30, 3030 at 2PM – 3PM EST with Shai Berger, Fonolo & Jessica Cryer, CSPN

            

Desperate times call for desperate measures. And when a crisis hits — whether that’s now or in the future — you and your contact center team need to know how to respond.

We’ll be discussing:

  • Simple ways to mitigate staff shortages
  • The most important thing to do for agents
  • The technology that can save the day

 

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