Complimentary Webinar Series – Customer Journey Mapping and Virtual Collaboration

To help individuals and organizations adapt to this new environment, CSPN has developed a 2-part Virtual Webinar Series.

Whether you are just starting out in this arena or are a seasoned practitioner, the core principles of Customer Journey Mapping are critical to any organizations success. This series will highlight the foundational elements of CJM and how you and your team can virtually plan, work together, and execute digital Customer Journey Maps

Webinar sessions are all complimentary!


Request a private group training for at least six of your team members in the same virtual class.

 

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SCHEDULED WEBINAR

What is Customer Journey Mapping Really?

Webinar #1 – May 19, 2020 at 2:00PM – 3:00PM EST with Shawn Ashley, CSPN

      

We have all heard of Customer Journey Mapping and most likely all have different definitions of what they are.  Cut through the noise and confusion to build a foundational understanding of what it is, why its important and how to do it effectively in todays world.  Whether you are just starting out in this arena or are a seasoned practitioner, the core principles of CJM are critical to success.

We’ll be discussing:

  • The Concept of Customer Journey Mapping
  • Why CJM’s are so Important
  • How to Build Effective Maps

 

Collaborative Journey Mapping in a Digital World

Rescheduled Webinar #2 – June 3, 2020 at 11:30AM – 12:30PM EST with Shawn Ashley, CSPN

     

The tools exist, but how do you use them effectively when building a digital CJM?  More importantly, how do you empower a team to use them and collaborate effectively?  Leverage proven best-practices and core principles to remove the complexity of your digital CJM initiatives.  Set yourself and team up for success to virtually plan, work together and execute digital Customer Journey Maps.

We’ll be discussing:

  • The Concept of Customer Journey Mapping
  • Transitioning to a Digital Approach
  • Digital CJM Case Study

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