Frequently asked questions

  • Do I have to be a member to use CSPN services and attend CSPN events?

    Absolutely not! You do not have to be a member to participate in our events or use our services. The benefits of becoming a member include exclusive discounts and access to industry information and content.

    Would you like to learn more about becoming a member? Click here.

  • How can I promote my business with CSPN?

    Our network is always seeking information on vendors that provide products and services to the customer service industry. There are many options available for your to promote your business. Call us at 905-477-5544 for details, or complete the Contact Us form.

  • What does CSPN's training include?

    We know that your organization’s success starts with your employees. To help employees excel at what they do, we have mapped out a Learning Journey that features over 50+ courses on:

    • Customer Service
    • Customer Experience
    • Sales
    • Management
    • Leadership
    • Personal Excellence

    Our training programs enable people to perform at their personal best and with a customer-centric mindset.

  • Who are CSPN members?

    Our members come from various industry sectors, including Government, Finance, Banking, Insurance, Hospitality, Retail, Consumer Products, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical… and many more. They are all passionate service professionals who are committed to making a difference in their organizations.

  • How can I become a part of the council?

    CSPN is governed by an elite group of council members from various industries and organizations. The council members are selected based on a number of criteria, and their passion to support the values of CSPN.

    Please phone us at 905-477-5544 for details, or email us at info@mycspn.com

  • What types of events does CSPN host?

    CSPN is committed to building a community of professionals who are passionate about customer experience. Every year, we host a number of events including an Awards Gala, Annual Conference, Breakfast Meetings, Keynotes, Journey Mapping and Public Training Workshops.

  • How can I participate in the CSPN Service Awards?

    There are a number of awards that you can enter, including Customer Service Team of the year, Service Centre of the year, Manger of the Year, Customer Service Representative Of The Year, and more. The evening gala where we celebrate Customer Service and announce our award winners is held in mid October. We will post the details in July, or if you can’t wait you can call us at 905-477-5544 for details, or complete the Contact Us form.

  • Does CSPN host an annual conference?

    Every year CSPN hosts their annual Customer Experience conference. The conference ranges from 2-4 days and brings together 200+ industry professionals from all organizations and verticals. The conference is held in May in the GTA.

    Want to learn more about our upcoming conference? Please phone us at 905-477-5544 for details, or email us at info@mycspn.com

  • How can I sponsor a CSPN event?

    We accept sponsorship opportunities in several areas, as well as for specific events. We would love to have you showcase your company’s commitment to customer experience excellence.

    Let us create a sponsorship package that meets your needs. Please phone us at 905-477-5544 for details, or email us at info@mycspn.com

  • How long will it take to organize an onsite course for my company?

    An on-site course can be organized and delivered in as quickly as 15 working days, from the moment an agreement is reached.

    Contact us by phone: 905-477-5544, or send us an email to info@mycspn.com. We will be happy to provide you with all of the information you need to deliver memorable training experiences.

    More information on Public Workshop courses can be found on our website.

  • Is CSPN training certified?

    Yes, after each training session, we provide a certificate of completion to successful participants.

    CSPN is the only organization in North America that offers a Customer Service Designation program: Certified Client Service Specialist© (CCSS©) and Certified Client Service Professional© (CCSP©), both of which are governed and recognized by the global body – Canadian Council of Professional Certification.

    Once participants have completed this training program, they will receive their Designation and will be able to use the CCSS© and or CCSP© credentials after their name, recognizing them for the completion of training in the customer service field.

    Want to learn more about our Designations? Click here.

  • How can I promote my business with CSPN?

    Our network is always seeking information on vendors that provide products and services to the customer experience industry. There are many options available for you to promote your business.

    Please phone us at 905-477-5544 for details, or email us at info@mycspn.com

  • How do I become a member?

    Click on Membership to complete your form. Once you hit send, we’ll contact you to complete your membership sign-up so you can start enjoying all the benefits.

  • Do I have to be a member to participate in events?

    You don’t have to be a member to participate; however, you will not receive member discounts and other member benefits.

  • Cancellation Policy

    CSPN understands that schedules can change and despite a registrant’s best intentions they may not be able to attend a workshop. If a registrant is unable to attend the workshop an alternate delegate from the registrant’s company is welcome to attend in their place. If a substitute cannot be found, CSPN will accept cancellations and issue refunds under the following conditions:

    Cancellation Deadlines
    No later than 10 business days prior to the date of the workshop.

    Policies
    If CSPN cancels a workshop for any reason, all registration fees will be fully refunded.
    Registration fees will be fully refunded if the registrant cancels more than 10 business days prior to the date of the workshop.
    No refunds will be provided if the registrant cancels after the cancellation deadline or is a “no-show” at the workshop. Refunds will not be issued to registration cancellations made after the cancellation deadline (less than 10 business days prior to the date of the workshop) or if a registrant is a ‘no-show’ at the workshop.

    If the registrant cancels within 10 business days of workshop, the registrant may choose to either:

    • Have a substitute registrant attend
    • Apply the full registration amount as a credit towards the registration for a different workshop offered by CSPN within 12 months from the date of the original workshop.​

    Note: CSPN has the right to cancel, change or reschedule its workshops and/or venues due to unforeseen circumstances. If a cancellation occurs, CSPN will refund all payments that have been made for that workshop.

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