Frequently asked questions

  • Do I have to be a member to use CSPN services and attend CSPN events?

    Absolutely not! You do not have to be a member to participate in our events or use our services. The benefits of becoming a member include exclusive discounts and access to industry information and content.

    Would you like to learn more about becoming a member? Click here.

  • Who are CSPN members?

    Our members come from various industry sectors, including Government, Finance, Banking, Insurance, Hospitality, Retail, Consumer Products, Manufacturing, Gas & Oil, Pharmaceutical, Not-For-Profit, Medical… and many more. They are all passionate service professionals who are committed to making a difference in their organizations.

  • How can I become a part of the council?

    CSPN is governed by an elite group of council members from various industries and organizations. The council members are selected based on a number of criteria, and their passion to support the values of CSPN.

    Please phone us at 905-477-5544 for details, or email us at

  • What types of events does CSPN host?

    CSPN is committed to building a community of professionals who are passionate about customer experience. Every year, we host a number of events including an Awards Gala, Annual Conference, Breakfast Meetings, Keynotes, Journey Mapping and Public Training Workshops.

  • Does CSPN host an annual conference?

    Every year CSPN hosts their annual Customer Experience conference. The conference ranges from 2-4 days and brings together 200+ industry professionals from all organizations and verticals. The conference is held in May in the GTA.

    Want to learn more about our upcoming conference? Please phone us at 905-477-5544 for details, or email us at

  • How can I sponsor a CSPN event?

    We accept sponsorship opportunities in several areas, as well as for specific events. We would love to have you showcase your company’s commitment to customer experience excellence.

    Let us create a sponsorship package that meets your needs. Please phone us at 905-477-5544 for details, or email us at

  • How long will it take to organize an onsite course for my company?

    An on-site course can be organized and delivered in as quickly as 15 working days, from the moment an agreement is reached.

    Contact us by phone: 905-477-5544, or send us an email to We will be happy to provide you with all of the information you need to deliver memorable training experiences.

    More information on Public Workshop courses can be found on our website.

  • Is CSPN training certified?

    Yes, after each training session, we provide a certificate of completion to successful participants.

    CSPN is the only organization in North America that offers a Customer Service Designation program: Certified Client Service Specialist© (CCSS©) and Certified Client Service Professional© (CCSP©), both of which are governed and recognized by the global body – Canadian Council of Professional Certification.

    Once participants have completed this training program, they will receive their Designation and will be able to use the CCSS© and or CCSP© credentials after their name, recognizing them for the completion of training in the customer service field.

    Want to learn more about our Designations? Click here.

  • How can I promote my business with CSPN?

    Our network is always seeking information on vendors that provide products and services to the customer experience industry. There are many options available for you to promote your business.

    Please phone us at 905-477-5544 for details, or email us at

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