CSPN Member Learning Series
November 25, 2022, 11AM – 11:30AM EST
Customer experience management (CXM) is the management of customer interactions through each physical and digital touchpoint in order to deliver personalized experiences that drive loyalty and increase revenue. Brands accomplish CXM programs through a combination of software, analytics, research and data-management systems.
Regardless of where you are on customer experience journey, the Customer Experience Management program will provide you with mindset and mechanics to positively impact your customer experience management strategies.
Key Learning Objectives
- CXM Pillars & Defining your CXM Mandate
- Assessing customer experience management SWOT
- Creating authenticity and purposeful CX conversations
Corey Atkinson, VP, Strategic Learning & Development
As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.
As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.
As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.
Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.
Pricing & Deadline Information
Early Bird Deadline