Certified Client Service Specialist Designation Virtual Bootcamp Program Information

In this era of intense competition and rapid technology changes, effective customer service means real increases in a company’s revenues. Companies that provide poor service find out very quickly that it is a ‘need to have’ not simply a ‘nice to have’.

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Customer Service Excellence is not about business as usual. Customer Service Excellence is about truly exceptional customer service, the kind that keeps customers delighted and loyal to your company, involves a series of skills and techniques that rely on the entire organization working as a team.

Providing your clients with Customer Service Excellence delivers more benefits than simply happy, loyal customers (though, that’s a large benefit). It also results in a more positive environment, less employee turnover, decreased job stress, and less time lost to reactive problem-solving. Your organization will enjoy an excellent reputation with customers as well as a wonderful place to work.

This program is designed to teach participants how to:

  • Discuss the impacts that customer service has on a company
  • Define customer service
  • Recognize how customer satisfaction is measured
  • Describe how customer service is measured
  • Differentiate a customer versus a client
  • Explain the external and internal customer
  • Recognize customer types
  • Apply the C.U.R.V.E. Model to your role and common customer interactions
  • Develop active listening, communication, and empathy skills
  • Recognize different types of difficult customers
  • Utilize A.R.T. and C.U.R.V.E. on Difficult Conversations
  • Define the key elements of Emotional Intelligence
  • Practice personal and emotional well-being

Module 1) Defining Great Customer Service

Module 2) Understanding Our Customers

Module 3) Customer Service C.U.R.V.E. Model

Module 4) Managing Difficult Customers

“Good integration amongst the team and I was able to share ideas/suggestions with comfort!”

– Senior Manager

“This training has opened my eyes and I know I will utilize what I learned in all aspects of my life and any industry that I work in.”

– Customer Service Manager

“The facilitator was amazing.  She delivered the information very professionally and was very fun!”

– Customer Service Representative

“I’ve learned great tools to provide amazing customer service.”

– Customer Care Representative

“The trainer was excellent – I enjoyed the training and would recommend this course to my colleagues.”

– Bilingual Customer Service Representative

“The facilitator was fantastic! I really enjoyed the course and learned a lot of information that I was unaware of before.”

– Bilingual Customer Service Representative

Interested in this course?

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