Managing Stakeholder Expectations Program Information

Stakeholders can make or break a project. Engage them and build their trust to achieve project success.

The majority of a project manager’s time is spent communicating with his/her staff. Through this course, you will upgrade your communication skills to successfully resolve sensitive issues that often derail projects. Discover new tools and resources to monitor and control stakeholder engagement. Plus, manage stakeholder expectations and deal with difficult personalities and conflicts of interest.

You will be able to describe project benefits without sounding technical, so stakeholders buy in. Give relevant status updates to outside vendors and clients to meet their expectations. And, effectively manage remote teams involving stakeholders who are not co-located (i.e. remote location).

This program is designed to teach participants how to:

  • Achieve goals by enhancing trust and cooperation
  • Deal effectively with challenging behaviours
  • Apply strategies to gain cooperation and support
  • Identify and understand stakeholder needs
  • Clarify and manage expectations effectively

Module 1) Stakeholder Management Framework

Module 2) Planning Stakeholder Management

Module 3) Managing and Controlling Stakeholder Engagement

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