Customer and Employee Surveys

Do you want to know what your customers are saying about you? What your employees are thinking? Are your customers happy with your service? Are your employees happy with their jobs? Is there something you could be doing better?

Engaging your customers and employees is key to helping your organization grow and be successful. Customer and Employee Surveys are the best way to help organizations really understand their customers and employees, and allow them to feel heard. Customer Surveys will help uncover what customers think about your organization, allowing you to find ways to improve your product/service. Employee Surveys will work to uncover job functionality and identify advocates who really love your product/service or job.

Our team will work with you to develop custom Customer and Employee Surveys.

The feedback you will gain through these surveys will assist your organization in ultimately increasing customer and employee satisfaction and loyalty, by uncovering insightful data for continuous improvements and identifying strategic areas of focus. Our surveys are designed to help you gain specific insights into your business from the perspective of both the customer and the employee. We will work with you to design a customized survey that meets your needs.

A sample of areas we cover, include:

  • Product/service performance
  • New product development
  • Competitive analysis
  • Employee satisfaction
  • Organizational culture

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Phases of Our Approach

Understand

Align the objectives and goals of the customer or employee survey.

Create

Draft survey questions based on preliminary research.

Deploy

Deploy the survey to a target group of customers or employees.

Analyze

Collect responses and generate insights and actions based on survey results.

Share

Socialize results with the broader team to support future planning.

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