Miele University empowers employees with the tools, techniques, and effective customer service skills required in today’s demanding work environment. The professional development courses at Miele University are designed and delivered by CSPN, and certified and accredited by a global governing body – CCPC Global to ensure quality, content, and engaging delivery.
“Miele employees are some of our greatest assets and we are committed to investing in them and developing them as professionals and leaders,” says Eric Esguerra, Vice-President of Customer Service & Operations at Miele Canada. With executive support and drive, Miele University originated from the desire to create a formalized training plan for employees to ensure they acquire the skills they need to be successful. Sequential training, aligned with organizational objectives will ensure that all Miele employees deliver customer service to Miele standards.
Miele is honoured to announce Paula Serpa, the first CSR to finish Level 1 & 2 of Miele University! She has hit the first milestone within her training journey and achieved the Certified Client Service Specialist (CCSS©). Congratulations! We are excited to watch as you progress through the remainder of the program, Paula!
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