Topic: Leading and Thriving During Change
When: June 4, 2020 at 1:00pm – 1:45pm EST
Following today’s session participants will be able to:
- Recognize how you need to think and act differently as a result of Covid-19
- Engage employees in change & create new team norms
- Apply people change management best practices and tactics
Strategic Change Consultant & Leadership Coach
Lisa is an experienced Change Management leader and professional Coach. Passionate about strategic change leadership and engaging employees in change, she is persistent in her focus of building change capacity across companies, while empowering leaders to own their role as sponsors and change agent. As the owner of Lisa Blanchet Coaching & Consulting, Lisa leverages more than 15 years of change management experience to build people focused change management approaches and develop change competencies within leaders and teams to drive change
adoption and benefit realization.
Prior to starting her own company Lisa worked in various Change Management, Strategy, Operations and Project based roles in Telecommunications, Transportation, Insurance and Food & Beverage. Her extensive depth of experience provided the opportunity to branch out on her own. In 2018 Lisa began practicing as a professional coach, incorporating her coaching into her change management approach while developing a personal coaching practice.
Managing Partner, CSPN
Jessica Cryer is a sharp and experienced Customer Experience consultant who has a passion for helping businesses create, design, build, and execute strategies that will make a tangible difference. Now as the Partner at CSPN, Jessica is responsible for managing a Customer P&L and leading a team in identifying, developing, and executing customer and category growth opportunities through the use of relevant and personalized marketing and sales strategies. Jessica also plays an integral role in leading consulting initiatives that reshape customer-centric thinking and management across organizations.
Prior to joining CSPN, Jessica worked at Monitor Deloitte leading strategy projects for major Canadian financial institutions. Her passion for customer experience led her to Idea Couture, where she focused on customer experience innovation and transformation. Jessica is driven by the opportunity to conceive and build memorable customer and employee experiences, linking disciplines from Strategy, Human Resources, and Service Design to produce desired business outcomes.
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