Topic: Great Customer Service as a Competitive Advantage, Leading and Transforming Teams
When: June 9, 2020 at 1:00pm – 1:45pm EST
You’ll learn how to:
- How to build resilient teams
- Team culture, engagement, and support in a virtual working environment
- Customer service during exceptional business operating conditions
Director, Client Service Delivery, ADP Canada
Angeline is a respected leader across Client Service at ADP Canada as well as within her local site, in Vancouver, BC.
She joined ADP in July 2017 as a Director of Client Service, supporting the company’s National and Enterprise accounts, and she also acts a the service lead for the Western Region supporting various business partners. Her team supports Canadian clients with HR management software solutions, always with a focus on best in class customer service. During Angeline’s two plus years at ADP, she has worked to transform the culture within her team to provide an excellent employee experience.
Angeline has extensive experience in business transformation, managing risk, and leading large complex highly engaged service teams across Canada. She is a proven strategic and thought leader working in highly-matrixed Organizations. Angeline’s enviable successful track record extends to people leadership, bottom-line profit/loss management, project management and disciplined activity management.
VP, Strategic Learning & Development, CSPN
As VP of Strategic Learning & Development and as a dynamic Professional Speaker, Corey has a wealth of experience in leadership, management, client service and business development, and focuses on supporting others to realize their objectives ahead of projected target dates. He has a sharp eye for what is required for organizations and individuals to develop their performance edge in business today.
As a professional speaker, who has spoken to audiences across North America, Corey is a leading authority on customer experience and engagement, leadership, culture and global business trends. Able to engage any audience any time of the day, Corey will deliver the energy and insights your audience or organization is looking for. His primary focus is to leave attendees excited, inspired and energized to take action and see tangible results.
As a master facilitator he has trained and coached over 10,000 professionals from all industries and has worked with over 1000 organizations. A seasoned facilitator, learning consultant, and certified trainer of Personality Dimensions, Corey is an avid developer of accelerated learning methodologies and experiences, programs and systems – all designed to turbo-charge learning for rapid development.
Passionate about helping others build skills and strategies, he has delivered many presentations and customized learning solutions for different organizations – for-profit, non-for-profit, private and public. Through his natural ability to connect, Corey proposes countless ways to acquire and use skills to evolve, grow and excel. The unifying theme of his work is this: The more we understand the principles of human nature, “what makes people tick,” the more effectively we can bring out the best in others, whether they are co-workers, employees, or customers.
Download Course Description