Topic: Managing Difficult Conversations with REAL Empathy
When: April 16, 2020 at 2:00pm – 3:00pm EST
Request a private group training for at least six of your team members in the same virtual class.
It is easy to withdraw and focus on ourselves in times of global stress. But these are the exact times when we need to connect with our customers and colleagues in a proactive manner. The Managing Difficult Conversations with REAL Empathy Webinar will give you the insight into how to flex your empathy muscle so that you can manage any challenging conversation – from any social distancing perspective – by video, on the phone or over email.
- The challenge and opportunity for empathy when times are tough
- How to sustain empathy in exceptional times
- Key words and phrases to really empathize
Corey Atkinson, VP, Strategic Learning & Development
Corey Atkinson, VP of Strategic Learning & Development lives and breathes learning and growth in all he does. Entrepreneur at heart, he delivers every learning experience with passion and insight – and challenges every audience to think differently about every topic he delivers. In the Going Virtual Webinar Series, Corey will provide the mindset and mechanics to continue to be employee and customer focused, drive innovation and promote teamwork – even in these globally challenging times.
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