Nov

8

Nov

8

Description

Customer Journey Mapping is a vital, customer-centric, methodology that allows you to truly understand the customer experience from the customer POV, and uncover strategic opportunities to continually enhance their experiences with your organization.

This workshop is a hands-on crash course showcasing the step-by-step process needed to take an outside-in approach to mapping the journeys your customers have.

Logistics:

SESSION 1
Breakfast: 8:30AM – 9AM
Morning Session: 9AM – 12PM

OR

SESSION 2
Lunch: 12:30PM – 1PM
Afternoon Session: 1PM – 4PM

Location: 27 Allstate Parkway, 7th Floor, Markham, ON L3R 5L7

Click here for more information about this program.

Sponsored by Oracle

Download Course Description

Cost

CSPN MEMBER

$0 + HST

(Register by Early Bird Deadline and Save 10%)

NON-MEMBER

$0 + HST

(Register by Early Bird Deadline and Save 5%)

Become a member

Registration

EARLY BIRD DEADLINE

Receive 5% Off

REGISTRATION DEADLINE

November 1, 2018

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