Nov

7

Nov

7

CCSS Badge

Delivering Responsive Customer Service Public Workshop

Description

This course qualifies as one prerequisite towards CCSS© designation

 A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. This training program is ideal for anyone who wishes to provide their valued customers with a premium level of service. you will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

This interactive workshop is informative, fun, and provides easily applicable solutions for service excellence that are proven to work in today’s toughest customer service arena – the real world.

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Cost

CSPN MEMBER

$499.00 + HST

(Register by Early Bird Deadline and Save 10%)

NON-MEMBER

$599.00 + HST

(Register by Early Bird Deadline and Save 5%)

Become a member

Registration

EARLY BIRD DEADLINE

October 2, 2018

Receive 5% Off

REGISTRATION DEADLINE

November 2, 2018

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