Topic: Collaborative Journey Mapping in a Digital World
When: June 3, 2020 at 11:30am – 12:30pm EST
Request a private group training for at least six of your team members in the same virtual class.
The tools exist, but how do you use them effectively when building a digital CJM? More importantly, how do you empower a team to use them and collaborate effectively? Leverage proven best-practices and core principles to remove the complexity of your digital CJM initiatives. Set yourself and team up for success to virtually plan, work together and execute digital Customer Journey Maps.
- CJM 101 – what you need to know
- Traditional in-person mapping
- Setting up for success with the right approach, communications, and preparation
- Technology and tools available to virtually map a Journey
- Utilize digital tools to virtually build a collaborative Customer Journey Map
Shawn is an MBA accredited and internationally experienced CX Consultant. Passionate about strategically solving customer-centric business problems, he is relentless in his drive to achieve defendable results while empowering companies to deliver genuine and truly impactful customer experiences. Acting as the Manager, CX Strategy, Shawn leads the delivery of all Consulting projects, assisting companies in removing operational complexity and uncovering the true value of their employees and customers!
Prior to joining CSPN, Shawn worked as a Strategy Consultant across, industries, geographies and business sizes ranging from start-ups to Multinational Financial Services firms. His depth of experience allowed him to branch off as an Independent Consultant, developing personalized tools and methodologies to deliver complex CX projects for various businesses. Combining, Business Strategy, Marketing, Operations, and CX knowledge, Shawn is able to take a 360 view of the customer journey and build memorable customer experiences that align to overall business goals / objectives.
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