Jun

3

Jun

3

Collaborative Journey Mapping in a Digital World Webinar – Live Webinar Presented by Shawn Ashley

Description

Topic: Collaborative Journey Mapping in a Digital World
Cost: FREE
When: June 3, 2020 at 11:30am – 12:30pm EST


Request a private group training for at least six of your team members in the same virtual class.

 

Overview

The tools exist, but how do you use them effectively when building a digital CJM?  More importantly, how do you empower a team to use them and collaborate effectively?  Leverage proven best-practices and core principles to remove the complexity of your digital CJM initiatives.  Set yourself and team up for success to virtually plan, work together and execute digital Customer Journey Maps.

Objectives:

  • CJM 101 – what you need to know
  • Traditional in-person mapping
  • Setting up for success with the right approach, communications, and preparation
  • Technology and tools available to virtually map a Journey
  • Utilize digital tools to virtually build a collaborative Customer Journey Map

 

Presented by:

Shawn Ashley

Shawn is an MBA accredited and internationally experienced CX Consultant.  Passionate about strategically solving customer-centric business problems, he is relentless in his drive to achieve defendable results while empowering companies to deliver genuine and truly impactful customer experiences.  Acting as the Manager, CX Strategy, Shawn leads the delivery of all Consulting projects, assisting companies in removing operational complexity and uncovering the true value of their employees and customers!

Prior to joining CSPN, Shawn worked as a Strategy Consultant across, industries, geographies and business sizes ranging from start-ups to Multinational Financial Services firms.  His depth of experience allowed him to branch off as an Independent Consultant, developing personalized tools and methodologies to deliver complex CX projects for various businesses.  Combining, Business Strategy, Marketing, Operations, and CX knowledge, Shawn is able to take a 360 view of the customer journey and build memorable customer experiences that align to overall business goals / objectives.

 

Download Course Description

Cost

CSPN MEMBER

$ + HST

(Register by Early Bird Deadline and Save 10%)

NON-MEMBER

$ + HST

(Register by Early Bird Deadline and Save 5%)

Become a member

Registration

EARLY BIRD DEADLINE

Receive 5% Off

REGISTRATION DEADLINE

June 3, 2020

Questions about this event?

Our team is happy to answer any questions.
Simply complete the form below!

Join the CSPN Community

Get free access to the latest news, whitepapers, podcasts, and upcoming events directly in your inbox.

  • I consent to receiving future updates regarding networking, events, savings, and information from CSPN.