When dealing with customer service, it is all about being in service to others and helping clients in meeting their needs. This at its core assumes excellent client service: truly serving others is valuing their needs and desires and empowering them to make positive choices.
The philosophy of client service includes listening to your client’s needs and desires, educating them about their choices and then providing them with the resources to make informed decisions. Providing excellent client service assumes that the organization values the client’s right and ability to make choices.
Excellent feedback from delighted clients creates satisfaction around achieving goals and validation of the programs offered.
While organizations intuitively embrace the spirit of service, client service as a core concept has not always been integrated into the way the organization is managed. Welcome to the core concept of providing value to your client and to generating positive and effective results.
This program is designed to teach participants how to:
- Increase confidence and knowledge of the client care pyramid
- Improve the quality of the service provided to your clients
- Add value to every client contact through increased skills
- Enhance individual working experience by learning skills that make jobs easier
Module 1) The Value of a Client
Module 2) The Client Care Pyramid (Building Trust)
Module 3) Dealing with Challenging Clients (Serving/Educating)
Module 4) Putting it all Together (Empowering)