1 day course

Handling Crucial and Sensitive Conversations

This program will teach you to understand yourself, and others, in order to effectively respond to different people, personalities and situations. It will also help you discover the coping mechanisms that work for you so you can expertly manage and communicate with individuals who are acutely angry and/or are escalating their anger, resistance or hostility.

In this dynamic program, participants will learn the skills for creating alignment and agreement between individuals and teams by fostering open dialogue around important, emotionally charged, or risky topics — at all levels of your organization.

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

This program is designed to teach participants how to:

  • Resolve individual and group disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance, not resistance

Module 1) Understanding Different Styles/Types of People

Module 2) Conversation Context

Module 3) The Value and Mindset of the Customer

Module 4) It’s Not WHAT You Say… Communication for Better Relationships

Module 5) Powerful Conversations

Interested in this Course?

Contact us at 905-477-5544 for details or complete the form below:

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