This online program develops the learners understanding of the buying process and the mindsets that customers have. Understanding your customer’s needs are important – knowing how to guide the conversation to reach a close is essential. This program will also develop your skills in the selling process and the thought process in overcoming objections. Our program helps Customer Service professionals develop the skills, knowledge, and motivation they need for cross-selling and up-selling. It’s all about closing.
In order to achieve your overall certificate of completion, you must pass all assessments within the course.
Estimated program length: 9 Hour(s).
Module 1) Introduction to the Sales Process
Module 2) Providing Quality Service
Module 3) The Basics
Module 4) Qualifying Prospects
Module 5) Team Effectiveness
Module 6) Telephone Skills
Module 7) Cold Calls
Module 8) Closing