1 day course

CCSS Badge

E-Learning – Managing Difficult Clients and Situations

This online program addresses the skills and knowledge required to effectively manage and direct difficult clients and situations. You will gain an understanding of the methods available in diffusing situations, creating a common ground for both you and the client and creating boundaries of what ‘acceptable’ levels of difficult clients mean. This online program will also develop your understanding of Emotional Intelligence and how it is applied in every aspect of your life – not only on the job. This program is ideal for anyone who deals with difficult clients in various challenging situations and wishes to remain in control. The program will lay out strategies for turning negative situations into opportunities for building lifelong relationships.

 

In order to achieve your overall certificate of completion, you must pass all assessments within the course.

​Estimated program length: 8 Hour(s).

Module 1) Handling Difficult Customers

Module 2) Diffusing Tense Situations

Module 3) Dealing with Hostile Clients

Module 4) Understanding Needs and Conflict

Module 5) Dealing with Impasse: Creating Common Ground

Module 6) Client Service Processes

Module 7) Emotional Intelligence for Personal Leadership

 

Interested in this Course?

Contact us at 905-477-5544 for details or complete the form below:

    I consent to receiving future updates regarding networking, events, savings, and information from CSPN.
Courses that may interest you

Join the CSPN Community

Get free access to the latest news, whitepapers, podcasts, and upcoming events directly in your inbox.

  • I consent to receiving future updates regarding networking, events, savings, and information from CSPN.