Delivering Effective Customer Service is an essential skill to succeeding and excelling in your professional life. This program is ideal for anyone who deals with internal or external and wants to provide a unique and personalized experience for them. This online program is intended to train you to understand the customer perspective, create winning first impressions and build strong customer relationships, even if you only have a few minutes to do it. Proactive communication with customers and engaging in uncovering their hidden needs are also skills that you will begin to develop (or further refine) through this online program.
In order to achieve your overall certificate of completion, you must pass all assessments within the course.
Duration: 13 Hours
Module 1) Providing Service Excellence
Module 2) Creating Winning First Impressions
Module 3) Creating Valuable Customer Relationships
Module 4) Practice Active Listening
Module 5) Essential Multicultural Communication
Module 6) Communication Styles
Module 7) Providing Quality Service
Module 8) Helping and Keeping Clients
Module 9) Telephone Skills
Module 10) Developing Strong Customer Relationships
Module 11) Communicating as a Team
Module 12) Communicating Proactively