1 day course

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E-Learning – Delivering Effective Customer Service (Face-to-Face)

Delivering Effective Customer Service is an essential skill to succeeding and excelling in your professional life. This program is ideal for anyone who deals with internal or external and wants to provide a unique and personalized experience for them. This online program is intended to train you to understand the customer perspective, create winning first impressions and build strong customer relationships, even if you only have a few minutes to do it. Proactive communication with customers and engaging in uncovering their hidden needs are also skills that you will begin to develop (or further refine) through this online program.

 

In order to achieve your overall certificate of completion, you must pass all assessments within the course.

Duration: 13 Hours

Module 1) Providing Service Excellence

Module 2) Creating Winning First Impressions

Module 3) Creating Valuable Customer Relationships

Module 4) Practice Active Listening

Module 5) Essential Multicultural Communication

Module 6) Communication Styles

Module 7) Providing Quality Service

Module 8) Helping and Keeping Clients

Module 9) Telephone Skills

Module 10) Developing Strong Customer Relationships

Module 11) Communicating as a Team

Module 12) Communicating Proactively

Interested in this Course?

Contact us at 905-477-5544 for details or complete the form below:

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