1 day course

Diversity in the Workplace

Having a diverse workforce and training everyone in an organization to appreciate and embrace diversity can help set a business apart from its competition. Organizations that are proactive in addressing issues of diversity realize: opportunities, customer accolades, service excellence and more.  This onsite training program explores the challenges that arise from diversity, issues that surface in diverse workgroups, and methods for handling conflict.

This program is designed to teach participants:

  • Why there is a need for diversity
  • About stereotyping in the workplace – do we all do it?
  • Effective communication skills – questioning, listening and feedback skills.
  • How to explain the importance of body language in the communication process
  • How to demonstrate techniques for better listening skills when dealing with challenging speakers
  • How to develop an action plan to improve communication skills

Module 1) Understanding Diversity

Module 2) Breaking Down the Barriers

Module 3) Verbal Communication Skills

Module 4) Non-Verbal Communication Skills

Module 5) Being Proactive

Module 6) Wrapping Up

Module 7) Effective Communication with Diverse Cultures

Interested in this Course?

Contact us at 905-477-5544 for details or complete the form below:

    I consent to receiving future updates regarding networking, events, savings, and information from CSPN.
Courses that may interest you

Join the CSPN Community

Get free access to the latest news, whitepapers, podcasts, and upcoming events directly in your inbox.

  • I consent to receiving future updates regarding networking, events, savings, and information from CSPN.