Meaningful conversations aren’t always easy, but they are a critical part of leadership. Deliver constructive feedback with clarity and deal with high emotions in the workplace.
As a manager, sometimes you need to have conversations that you’d rather not. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions, but these conversations are critical in the workplace and need to be handled in the right way. This practical course will give you the confidence to recognize, plan and manage these conversations, as well as the opportunity to practise using constructive feedback techniques to achieve more positive outcomes.
This program allows participants to learn key skills to create alignment and agreement by fostering open dialogue around performance and change – at all levels of your organization. By knowing how to speak and be heard – while encouraging others to do the same – you’ll begin the evolution of the best ideas, make the high-quality decisions, and then act on your decisions with conviction and commitment.
This program is designed to teach participants how to:
- Resolve individual and group disagreements
- Build acceptance and overcome resistance
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
Module 1) Understanding Different Styles and Different Kinds of People
Module 2) It’s Not WHAT You Say
Module 3) Exercising Emotional Intelligence
Module 4) Performance Communication Model
Module 5) Leading Performance
Module 6) Moving Forward