About Us

CSPN is a leading provider of training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering exceptional customer experiences. We know that your organization’s success starts with your employees. To help employees excel at what they do, we have mapped out a Learning Journey that features over 50+ courses on customer service/ experience, sales, management, leadership and personal excellence, all to ensure that your team is performing at their personal best and with a customer-centric mindset. We work with organizations to create customer service and customer experience strategies, build customer journey maps, create & analyze customer/ employee and industry benchmark surveys, and assess and optimize contact centers.

To support on-going learning outside of the classroom, we bring together people from all industries through a series of networking events, conferences, breakfast meetings, and public sessions. Along with our training, we offer award-winning and industry-recognized Customer Service Designations for customer service professionals.

The success of your organization starts with your people. We start by understanding your needs and creating customized solutions that are right for you. Organizations receive practical training, consulting and networking services that establish permanent and increased growth. Client interaction has been at the core of our work and will continue to be for years to come. Over the years, we have worked with hundreds of organizations, causing our award-winning programs to be recognized by industry professionals as some of the best in the world.

Our members receive discounted rates and other exclusive benefits for our programs and services, but you do not have to be a member to work with us. We invite you to be a part of our family, and enhance your customer experience today!

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