About Us

We Are Customer Experience Obsessed

CSPN is a leading provider of employee-centric and CX training programs, consulting services, and networking opportunities, designed to empower organizations and harness the competitive advantage of delivering an exceptional customer experience.

Training

We know that your organization’s success starts with your employees. To help employees excel at what they do, we have mapped out a Learning Journey that features over 50+ courses on:

  • Customer Service
  • Customer Experience
  • Sales
  • Management
  • Leadership
  • Personal Excellence

Our training programs enable people to perform at their personal best and with a customer-centric mindset.

Consulting

Our team works with organizations to design and active customer experience and learning and development strategies. We offer full customer experience and employee engagement transformations, or a la cart advisory services.  Solutions can be customized to meet short-term business needs while laying the foundation for long-term growth and sustainability. Allow us the opportunity to show you how you can unlock exceptional to:

  • Establish a culture of customer-centricity 
  • Design impactful customer experiences that drive loyalty and retention
  • Engage and empower your employees to maximize performance

Networking

To support on-going learning outside of the classroom, we bring together people from all industries through a series of networking events, conferences, breakfast meetings, and public training sessions. Together our community of CX professionals learn, network and grow together.

Our Philosophy

The success of your organization starts with your people. In order to maximize success, we start by understanding your needs and then creating customized solutions that are right for you. As a result, our clients receive practical training, consulting and networking services that establish permanent and increased growth.

Throughout all engagements, client interaction has been at the core of our work and will continue to be for years to come. We have worked with hundreds of organizations, causing our award-winning training programs to be recognized by industry professionals as some of the best in the world. Along with our training, we offer award-winning and industry-recognized Customer Service Designations for customer service professionals.

Our members receive discounted rates and other exclusive benefits for our programs and services, however you do not have to be a member to work with us. We invite you to be a part of  the CSPN family, and enhance your customer experience today!

We Love Working With the Government

CSPN is proud to announce that we have a Supply Arrangement with the Federal Government of Canada.

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